HAROLD MIGUEL ESPINOSA GUZMAN
SENIOR WAITER
Cartagena
Summary
Dynamic and dedicated waiter with extensive experience at Disney Cruise Line Company, excelling in customer service and order accuracy. Proven ability to enhance guest satisfaction through attentive service and effective food safety compliance. Skilled in managing high-volume dining environments while anticipating customer needs and ensuring a memorable dining experience.
Overview
15
15
years of professional experience
Work History
WAITER
DISNEY CRUISE LINE COMPANY
06.2015 - 01.2020
- Managed high volume of customers during peak hours, maintaining prompt and efficient service.
- Ensured food safety compliance by adhering to proper handling procedures when serving dishes.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Enhanced customer satisfaction by providing attentive service and anticipating guest needs.
WAITER
HOTEL PLAZA
10.2010 - 05.2011
- Managed high volume of customers during peak hours, maintaining prompt and efficient service.
- Ensured food safety compliance by adhering to proper handling procedures when serving dishes.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Enhanced customer satisfaction by providing attentive service and anticipating guest needs.
WAITER
Royal Caribbean International U.S.A
01.2008 - 11.2010
- Ensured food safety compliance by adhering to proper handling procedures when serving dishes.
- Managed high volume of customers during peak hours, maintaining prompt and efficient service.
BELLBOY
HOTEL DORADO PLAZA
04.2005 - 01.2007
- Contributed to a high level of guest satisfaction by ensuring timely delivery of requested amenities and services.
- Enhanced guest satisfaction by promptly handling luggage and personal items during check-in and check-out processes.
- Resolved guest complaints efficiently and professionally, maintaining composure in high-pressure situations.
- Maintained a safe and clean lobby environment by regularly patrolling the area and reporting any concerns or issues to management.
Education
WINE TRAINING
DISNEY CRUISE LINE
UNITED STATE02-2017
High School Diploma -
GUEST SERVICES
EL SERVICIO NACIONAL DE APRENDIZAJE SENA 05.2001 -
High School Diploma -
CENTRO COLOMBO AMERICANO
CARTAGENA , COLOMBIA 05.2001 -
Skills
Customer service
Order accuracy
Guest relations management
Order management
Microsoft
Safe food handling
Dining area maintenance
Timeline
WAITER
DISNEY CRUISE LINE COMPANY
06.2015 - 01.2020
WAITER
HOTEL PLAZA
10.2010 - 05.2011
WAITER
Royal Caribbean International U.S.A
01.2008 - 11.2010
BELLBOY
HOTEL DORADO PLAZA
04.2005 - 01.2007
High School Diploma -
GUEST SERVICES
05.2001 -
High School Diploma -
CENTRO COLOMBO AMERICANO
05.2001 -
WINE TRAINING
DISNEY CRUISE LINE
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