HARLEY SWANSON
Covington,GA
Summary
Resourceful, reliable and dedicated supervisor with strong ability in operations. Organized and motivated employee eager to apply time management and organizational skills in various environments. Trained in resolution of critical issues within time-sensitive environment with successful track record of building and maintaining talented teams. Highly organized, energetic and versatile leader committed to continuous improvements. Proven history of motivating staff to work together to achieve targets.
Efficient Operations Supervisor known for maintaining high productivity and completing tasks with precision. Possess specialized skills in logistics management, workflow optimization, and team leadership. Excel at communication, problem-solving, and adaptability, ensuring smooth operations and effective coordination across teams.
Reliable Manager demonstrating high level of ownership and initiative. Possessing exceptional work ethic and desire to go above and beyond to exceed company expectations. Offering knack for building productive working relationships. Successful in fast-paced, deadline-driven environments to manage goals and team development. History of thriving in team-oriented environments.
Results-driven Manager known for high productivity and efficient task completion. Specialize in strategic planning, team leadership, and operational improvement. Excel in communication, problem-solving, and adaptability, ensuring seamless project execution and team cohesion.
Overview
13
13
years of professional experience
Work History
On Road Supervisor
United Parcel Services, UPS
Atlanta, Georgia
10.2023 - Current
- Investigated customer complaints related to deliveries and pick ups; provided appropriate solutions or referred them to higher management as needed.
- Performed regular maintenance checks on vehicles; scheduled necessary repairs when required.
- Prepared reports summarizing operational data, such as expenditures and man-hours worked, for review by the senior management team.
- Motivated team to exceed performance targets with fast, accurate service in handling diverse materials.
- Enforced strict safety rules and regulations to protect workers and minimize company liability.
- Communicated safety every morning during PCM to ensure all safety elements were covered
- Payroll auditor
- Ensured all driver’s were delivering time sensitive package timely
- Held employees accountable
- Dispatched drivers and minimized costs
Oms Operations Supervisor
United Parcel Service, UPS
Atlanta, GA
01.2022 - 04.2023
- Trained, mentored and supported high-performing team, providing regular performance review, feedback and coaching in deficient areas.
- Resolved team member concerns and problems while facilitating solutions and forwarding complex matters to higher authorities.
- Delegated tasks to multiple employees while maintaining efficient workplace.
- Met other supervisors and business leaders to plan and guide workflow and operations.
- Resolved customer complaints in a timely manner to maintain customer satisfaction.
- Supervised warehouse activities such as loading and unloading shipments, picking orders, packing items for shipment.
- Coordinated with vendors regarding product availability, pricing, delivery schedules.
- Maintained accurate records of employee attendance and performance reviews.
Preload Operations Supervisor
United Parcel Service, UPS
Roswell, GA
10.2021 - 01.2022
- Trained staff on material handling processes to reduce shipping times.
- Enforced strict safety procedures and protocols through successful management of warehouse team members.
- Increased productivity through cross-training and thorough training of both current employees and new hires.
- Read computer-generated move tickets, put-away labels and delivery labels to properly move merchandise.
- Maintained accurate records of employee timesheets and attendance logs.
Service Provider
United Parcel Service, UPS
Roswell, GA
06.2020 - 12.2020
- Delivered exceptional customer service in all interactions to promote satisfaction and maintain company loyalty.
- Demonstrated safe driving by observing road rules, exercising caution in unfamiliar areas and maintaining vehicle control.
- Conducted vehicle inspections before and after every trip and performed minor repairs to keep truck functional.
- Obtained receipts or signatures for delivered goods, collecting payment for services when required.
- Updated logs with timely and accurate information meet internal requirements and DOT record keeping demands.
- Completed 10-hour OSHA training in general safety and health operations.
- Followed company and legal requirements for deliveries, money handling and transportation.
- Logged driving hours and fuel usage data on time to keep reports current.
Service Provider (seasonal)
United Parcel Service, UPS
Doraville, GA
10.2019 - 01.2020
- Obtained receipts or signatures for delivered goods, collecting payment for services when required.
- Maintained telephone and radio contact with supervisor to receive delivery instructions.
- Answered customer questions regarding products and resolved issues with order accuracy and quality.
- Communicated effectively with dispatch regarding delivery progress and route detours.
- Planned efficient routes and adjusted strategies based on current weather and traffic information.
Bartender and Server
Manuel's Tavern
Atlanta, GA
03.2017 - 10.2019
- Interacted with customers, completed transactions and maintained work areas according to relevant professional standards and codes.
- Maintained detailed inventory of bar supplies and stocked work areas.
- Used POS system to input orders, create checks and issue receipts.
- Managed high volume of shift customers and simultaneously assisted restaurant servers with diverse needs.
Production Operator
General Shale Brick
Rome, GA
08.2012 - 01.2017
- Operated multiple fabricating machines, cutoff saws, shears, rolls, brakes, presses and forming or spinning machines.
- Maintained assigned equipment and performed daily inspections to increase equipment longevity and cut costs.
- Calibrated machinery to optimize performance according to prescribed standards and specific project needs.
- Assigned tasks to employees and monitored productivity, performance and task completion.
- Increased line efficiency and reduced accidents through 5S program implementation.
Education
OSHA Certification - General Industry Safety And Health
Volunteer State Community College
Gallatin, TN04.2021
Certificate of Completion - Industrial And Residential Wiring
University of Florida
Gainesville, FL08.2010
High School Diploma -
Coosa High School
Rome, GA05.2003
Certificate of Achievement - Metal Fabrication And Welding
Coosa Valley Technical College
Rome, GA04.2001
Skills
- Multi-unit operations management
- Staff retention
- Quality assurance controls
- Incidents management
- Productivity improvement specialist
- Workforce training
- Performance reporting
- Task delegation
- Safety management
- Client relationship management
- Critical thinking
- Performance management
- Risk assessment
- Safety training
- OSHA rule enforcement
- Equipment inspection
- Safety audits
Timeline
On Road Supervisor
United Parcel Services, UPS
10.2023 - Current
Oms Operations Supervisor
United Parcel Service, UPS
01.2022 - 04.2023
Preload Operations Supervisor
United Parcel Service, UPS
10.2021 - 01.2022
Service Provider
United Parcel Service, UPS
06.2020 - 12.2020
Service Provider (seasonal)
United Parcel Service, UPS
10.2019 - 01.2020
Bartender and Server
Manuel's Tavern
03.2017 - 10.2019
Production Operator
General Shale Brick
08.2012 - 01.2017
OSHA Certification - General Industry Safety And Health
Volunteer State Community College
Certificate of Completion - Industrial And Residential Wiring
University of Florida
High School Diploma -
Coosa High School
Certificate of Achievement - Metal Fabrication And Welding
Coosa Valley Technical College