Hanny Montagut
Medellín,Antioquia
Work Preference
Summary
I have solid experience in customer service and am an expert in logistics and operations, with a comprehensive approach to process optimization and customer satisfaction. I stand out as a responsible, patient, dynamic, and creative individual with a strong ability to adapt to different work environments. I possess proven skills to work effectively in teams under high-pressure conditions, always maintaining a proactive attitude and a results-oriented mindset. I have strong initiative to solve problems efficiently, which allows me to contribute significantly to achieving the organization's goals and objectives.
Overview
9
9
years of professional experience
Work History
Operations Manager
ISS - International Staffing Solutions
09.2025 - Current
- Led cross-functional teams to implement process improvements, driving productivity.
- Enhanced customer satisfaction by establishing clear communication channels and addressing concerns promptly.
- Implemented quality control systems to boost overall product consistency and reliability.
- Assisted in recruiting, hiring and training of team members.
- Streamlined operational processes to enhance efficiency and reduce costs.
Senior Operations Representative
LFS - PRIMO
06.2022 - 12.2022
- Lead and train the team of Junior Operations Representatives.
- Track the shipments sent by the company throughout the United States.
- Resolve issues that may arise with the shipments.
- Provide timely and efficient information to the company's clients and freight owners.
- Perform simultaneous English-Spanish translation.
Junior Operations Representative
LFS - Primo
03.2022 - 12.2022
- Track the shipments sent by the company throughout the United States.
- Resolve issues that may arise with the shipments.
- Provide timely and efficient information to the company's clients and freight owners.
- Perform simultaneous English-Spanish translation.
Senior Enterprise Representative - Operations supervisor
LFS - PRIMO
01.2023 - Current
- Build strong relationships with enterprise account clients.
- Manage operational processes necessary for the proper functioning of the accounts.
- Resolve issues that arise during the transit of LTL shipments in Canada, the United States, and Mexico.
- Handle OS&D (Overages, Shortages, and Damages), claims, disputes, and accessorial charges.
- Oversee billing audit processes.
Customer Service Front
LFS - Primo
05.2021 - 03.2022
- Answer customer calls and emails
- Track the shipments sent by the company throughout the United States.
- Provide timely and efficient information to the company's clients and freight owners.
- Resolve issues that may arise with shipments.
Logistics Sales Support - Track and Trace
USA Truck Brokers
01.2021 - 05.2021
- Answer customer calls and emails
- Meet sales goals
- Track shipments
- Provide timely and efficient information to the company's clients and freight owners.
- Resolve issues that may arise with shipments.
English/Spanish Language Tutor
Preply
01.2018 - 12.2020
- Teaching of English/Spanish as a Second Language
- Comprehensive support for international students in their language learning process.
Translator
Freelancer
01.2017 - 12.2019
- Translation of written and audiovisual materials from English to Spanish and Spanish to English.
- Translated documents across various industries, ensuring accuracy and cultural relevance.
- Revised and proofread translated materials for grammatical accuracy and contextual integrity.
Claims Processor - Oficina de atención al usuario
Legal Clinic UNAULA
06.2019 - 12.2019
- Provide legal assistance to users in Civil, Family, Criminal, and Labor Law.
- Conduct conciliation hearings.
Customer Service and logistics specialist
Iglesia Cristiana Cuadrangular
01.2018 - 12.2018
- Provide information to individuals interested in the organization's religious and social services.
- Organize large-scale events.
- Develop social programs aimed at addressing community needs.
Education
Bachelor's Degree - Logistics Engineering
UDAVINCI University
01.2026
Completed Law degree program - undefined
UNAULA AUTONOMOUS LATIN AMERICAN UNIVERSITY
Fine Arts - Instrumental and Vocal Performance - Classical and Popular Styles
Fine Arts University Foundation
12.2013
Skills
- Leadership
- Problem Solving
- Quick Learning
- Teamwork
- Easy Adaptability
- Ability to Work Under Pressure
- Project Management
- Budgeting and Cost Analysis
- Enterprise Resource Planning
- Software Development
- Process Improvement
- Staff and User Training
Languages
English
Spanish
Hobbies and Interests
- Music
- Languages
- Reading
- History
Timeline
Operations Manager
ISS - International Staffing Solutions
09.2025 - Current
Senior Enterprise Representative - Operations supervisor
LFS - PRIMO
01.2023 - Current
Senior Operations Representative
LFS - PRIMO
06.2022 - 12.2022
Junior Operations Representative
LFS - Primo
03.2022 - 12.2022
Customer Service Front
LFS - Primo
05.2021 - 03.2022
Logistics Sales Support - Track and Trace
USA Truck Brokers
01.2021 - 05.2021
Claims Processor - Oficina de atención al usuario
Legal Clinic UNAULA
06.2019 - 12.2019
English/Spanish Language Tutor
Preply
01.2018 - 12.2020
Customer Service and logistics specialist
Iglesia Cristiana Cuadrangular
01.2018 - 12.2018
Translator
Freelancer
01.2017 - 12.2019
Bachelor's Degree - Logistics Engineering
UDAVINCI University
Completed Law degree program - undefined
UNAULA AUTONOMOUS LATIN AMERICAN UNIVERSITY
Fine Arts - Instrumental and Vocal Performance - Classical and Popular Styles
Fine Arts University Foundation