Hannah Willson
Denver
Summary
Strong customer service background focused on patient and customer care. The past several years have opened up a new world of claims processing and insurance, and I am excited to continue to grow in this career. Most recent experience is in auto insurance claim handling, from investigating coverages and supporting my customer through the lifecycle of their claim, and writing collision estimates. During the pandemic I worked processing fraud claims on prepaid unemployment cards which was a fascinating experience. I am looking to expand my career and skill set and be a reliable, dedicated, and hard working asset to my organization.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Collision Estimator
Gerber Collision And Glass
05.2023 - Current
- Work closely with insurance writing estimates for auto collision claims
- We are a direct repair partner with insurance companies
- Prepared estimates used by management for purposes such as planning, organizing, and scheduling work
- Reviewed and approved invoices and payments, verifying accuracy of expenses
- Negotiated contracts with suppliers and vendors, securing best pricing for materials, labor and equipment
- Gathered data on materials, labor and equipment costs to determine total costs of projects.
Auto Investigation Claims Adjuster
American Family Insurance Claims Services
02.2022 - 05.2023
- Evaluated insurance policies and analyzed damages to determine coverage
- Conducted comprehensive interviews of witnesses and claimants to gather facts and information
- Maintained claims data in Enterprise Claims Center and CCC1 systems
- Organized, planned, and documented materials for Auto Insurance claims
- Reviewed and analyzed suspicious and potentially fraudulent insurance claims.
Expanded Duties Dental Assistant
Jepsen, Murphy & Associates Dental
08.2021 - 02.2022
- Submitted treatment plans to insurance and explained benefits and procedures to patients
- Places composite filling restorations, impressions and temporary crown fabrication for crown and bridge procedures, Invisalign impression and delivery
- Wrote detailed procedure notes
- Maintaining office to OSHA and HIPAA standards
Claims Analyst Supervisor
ACT, LLC
04.2020 - 08.2021
- Contracted with Bank of America working on prepaid card fraud- Temporary position due to high demand due to unemployment claims on prepaid cards
- Revised and developed procedures to reduce risk and train associates
- Monitored employee performance and offered mentoring and leadership to improve any deficiencies
- Analyze Fraud and Non-Fraud claims, post credits, communicate with merchants, identify gaps, and resolve claims
- Processed charge backs and followed up with arbitration when necessary.
Expanded Functions Dental Assistant
Cadle Cosmetic Dentistry
08.2018 - 04.2020
- Performed general chair-side duties to assist with various procedures, including general, endo and oral surgery
- Created dental impressions used for diagnostics, opposing models and study casts to make crowns, bridges and other dental prosthetics
- Scheduled appointments for new and existing customers, factoring in provider availability and scheduling loads.
Expanded Duties Dental Assistant
Cherry Hills Dental Associates
04.2014 - 05.2018
- Helped dentists restore teeth by applying permanent and temporary fillings and crowns
- Sanitized trays, instruments and surfaces for clean dental office setting and patient safety
- Created dental impressions used for diagnostics, opposing models and study casts to make crowns, bridges and other dental prosthetics
- Operated x-ray equipment
- Educated patients on dental hygiene, pre-surgical instructions and post-surgical care
- Front office responsibilitys such as taking calls, verifying insurance, creating treatment plans and presenting it to the patient for case acceptance.
Expanded Duties Dental Assistant
Comfort Dental
11.2010 - 01.2014
Education
Dental Assistant Certification 3 -
Concorde Career College
Aurora, CO2008
High School Diploma -
Front Range Academy
Broomfield, CO2007
Skills
- Fraud Claims review and processing
- Microsoft Word
- Microsoft Excel- Spreadsheets and data entry
- Medical Billing and Insurance Coding
- Risk management
- Multi-Line Phone Systems
- Interpret insurance policy language and explain
- Appointment Scheduling
- Auto Collision Estimate Writing
- Patient Charting
- Performance improvement
- Office administration
- Strategic planning
- Administrative support
- Project Management
- Attendance record management
- Policy and procedure modification
- Recordkeeping
- Employee training and development
- Process Development
- Admin
- Customer Service
Certification
OSHA trained and certified
HIPAA training and certified
CPR certified
Radiology Certification
Timeline
Collision Estimator
Gerber Collision And Glass
05.2023 - Current
Auto Investigation Claims Adjuster
American Family Insurance Claims Services
02.2022 - 05.2023
Expanded Duties Dental Assistant
Jepsen, Murphy & Associates Dental
08.2021 - 02.2022
Claims Analyst Supervisor
ACT, LLC
04.2020 - 08.2021
Expanded Functions Dental Assistant
Cadle Cosmetic Dentistry
08.2018 - 04.2020
Expanded Duties Dental Assistant
Cherry Hills Dental Associates
04.2014 - 05.2018
Expanded Duties Dental Assistant
Comfort Dental
11.2010 - 01.2014
Dental Assistant Certification 3 -
Concorde Career College
High School Diploma -
Front Range Academy
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