Hannah Ramsey
Colorado Springs
Summary
Results-driven First Assistant Manager with demonstrated ability to complete tasks efficiently and boost productivity. Skilled in team leadership, operational management, and customer service excellence. Excel at problem-solving, communication, and adaptability, ensuring seamless operations and positive workplace environment. Committed to leveraging these skills for continuous improvement and success.
Overview
6
6
years of professional experience
2020
2020
years of post-secondary education
Work History
First Assistant Manager
Maurices
Batesville
02.2025 - 08.2025
- Assisted in managing daily operations and staff scheduling for a busy retail environment.
- Coordinated training sessions for new employees to ensure compliance with company standards.
- Resolved customer complaints in a timely manner while maintaining excellent customer service standards.
- Oversaw cash register operations including opening and closing registers, balancing drawers and resolving discrepancies.
- Handled customer inquiries and resolved issues to maintain high service quality standards.
- Collaborated with team members to implement promotional displays and product placements.
- Maintained visual merchandising guidelines to enhance store presentation and customer experience.
Customer Experience Manager
TJX Companies
Batesville
06.2021 - 05.2024
- Developed customer feedback processes to enhance service quality.
- Collaborated with teams to design customer engagement strategies.
- Analyzed customer satisfaction data to identify improvement areas.
Waitress
Colton's Steak House & Grill
Batesville
05.2019 - 05.2020
- Greeted guests promptly and provided menu recommendations.
- Took customer orders accurately and entered them into the system.
- Served food and beverages efficiently to ensure timely dining experiences.
Education
Izard County Consolidated
Brockwell, ARSkills
- Visual merchandising
- Customer service
- Employee training
- Cash register operations
- Point of sale
- Cash handling
- Customer relationship management
- Problem solving
- Effective communication
Timeline
First Assistant Manager
Maurices
02.2025 - 08.2025
Customer Experience Manager
TJX Companies
06.2021 - 05.2024
Waitress
Colton's Steak House & Grill
05.2019 - 05.2020
Izard County Consolidated