Hannah Penniman
Loveland
Summary
Professional with strong foundation in managing patient financial services, ensuring accurate billing and collection processes, and maintaining compliance with healthcare regulations. Known for effective team collaboration, adaptability to changing needs, and achieving optimal results. Expertise includes patient account management, insurance verification, insurance authorizations, and resolving billing discrepancies with focus on customer service and financial accuracy. Reliable and resourceful, consistently contributing to team goals and organizational success.
Overview
2
2
years of professional experience
Work History
Patient Financial Services Representative
Banner Health
09.2024 - Current
- Managed high volume of daily tasks while maintaining attention to detail and accuracy in all areas of responsibility.
- Learned and utilized billing software for processing payments and claims.
- Promoted a positive patient experience, addressing concerns and resolving issues related to billing or insurance coverage.
- Maintained up-to-date knowledge of insurance regulations, ensuring compliance and minimizing risk of claim denials when submitting authorizations.
IOP Counselor
Turning Point Center for Youth and Family
11.2023 - 08.2024
- Provided emotional support to clients, fostering a safe and trusting environment.
- Collaborated with multidisciplinary teams to address client needs and enhance service delivery.
- Maintained accurate records of client interactions, ensuring confidentiality and compliance with regulations.
Education
Bachelor of Science - Psychology
Colorado State University
Fort Collins, CO05-2024
Skills
- Patient registration
- Insurance verification
- Data entry proficiency
- Financial counseling
- Payment collection
- Organization skills
- Teamwork and collaboration
- Clear communication
Timeline
Patient Financial Services Representative
Banner Health
09.2024 - Current
IOP Counselor
Turning Point Center for Youth and Family
11.2023 - 08.2024
Bachelor of Science - Psychology
Colorado State University
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