Hannah Mertz
Denver,CO
Summary
Graduate from Colorado State University, passionate about marine science and dedicated to enhancing public education and perception of the marine environment. Experienced in communication and organizational skills through academic projects, presentations, working in customer service, volunteering with organizations such as the Dolphin Communication Project and interning at the Dolphin Research Center. Eager to share my dedication to conservation and love for marine life by teaching others about the ocean's amazing creatures and ecosystems, as well as the importance of managed care facilities. Looking to deepen and utilize my skills in effective public communication techniques and to join an engaging and educational community.
Overview
3
3
years of professional experience
Work History
Research Intern
Dolphin Research Center
01.2025 - 05.2025
- Performed fast paced record taking tasks for cognitive and behavioral studies, maintaining high levels of accuracy; Documented field sightings on the research vessel and recorded target observational behaviors; Set up, broke down, and maintained research equipment; Conducted literature reviews to identify relevant research articles and support project objectives; Assisted guests at the facility and answered questions about dolphins, animals in managed care, and ocean ecology & conservation; Assisted the Animal Care and Training department in the fish house and during sessions.
Membership Experience Representative
Goldfish Swim School
09.2024 - 12.2024
- Greeted customers warmly to set tone of customer experience and provide welcoming and friendly atmosphere; Increased customer satisfaction by addressing and resolving issues in a timely manner; Handled customer complaints quickly and professionally to restore customer confidence and prevent loss of business; Enhanced company reputation by providing exceptional customer service and support; Developed and maintained positive customer relations and coordinated with team members to properly handle requests and questions; Learned and followed all organizational policies and procedures to maintain safe and professional working environments.
Research Volunteer
Dolphin Communication Project/Kanatous Lab
06.2022 - 09.2024
- Collected data relating to dolphin behavior studies in the field and over video; maintained accurate and detailed lab records and documentation; contributed to ongoing dolphin behavior studies; created posters for the DCP website to enhance public understanding of research findings; educated students in Dr. Kanatous’ Vertebrate Biology class at CSU on dolphin anatomy, physiology, behavior, and ecology.
Poudre Headwaters Project Volunteer
U.S. Fish and Wildlife Service
08.2022 - 09.2022
- Assisted in field surveys to monitor brook trout populations in the Poudre River; collected and preserved tissue samples from fish to be used in a genetic study; worked in conditions such as rough waters, heat, and difficult hiking terrain, and unfavorable weather carrying up to 50 lbs of equipment.
Education
Bachelor of Science - Fish, Wildlife and Conservation Biology
Colorado State University
Fort Collins, CO05.2024
Skills
- Animal Care
- Research Design
- Critical Thinking
- Teamwork
- Collaborative learning
- Public Communication
- Adaptability
- Attention to detail
- Conflict resolution
- Subject matter expertise
Accomplishments
- Certifications: SSI Open Water Diver, FII Freediver, Lifeguard
- Activities: Zoology Club, The Wildlife Society, Kappa Kappa Gamma, Biological Artists Guild,
Celebrating Undergraduate Research and Creativity (CURC), CSU Conservatory Volunteer.
Timeline
Research Intern
Dolphin Research Center
01.2025 - 05.2025
Membership Experience Representative
Goldfish Swim School
09.2024 - 12.2024
Poudre Headwaters Project Volunteer
U.S. Fish and Wildlife Service
08.2022 - 09.2022
Research Volunteer
Dolphin Communication Project/Kanatous Lab
06.2022 - 09.2024
Bachelor of Science - Fish, Wildlife and Conservation Biology
Colorado State University
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