Hannah McDonald
Carbondale,CO
Summary
Accomplished and certified professional with experience providing direct case management services to a diverse population. Demonstrated expertise in managing complex caseloads and connecting clients to appropriate resources. Proven ability to build and maintain productive relationships with clients, stakeholders, and service providers. Skilled in analyzing client needs, developing effective service plans, and providing compassionate person-centered care.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Pitkin Area Co-Responder Teams (PACT) Case Manager
Mind Springs Health
2023.08 - Current
- Collaborative effort between mental health professionals and Aspen Police Department, Snowmass Police Department, and Pitkin County Sheriffs Office.
- Follow-up on referrals made by law enforcement where substance abuse and/or mental health challenges may exist in the community with other at-risk populations.
- Assisted clients with obtaining basic needs such as housing, food, clothing, transportation, employment assistance and medical care.
- International Co-Responder Alliance (ICRA) Member.
- Facilitator of Mind Springs Health Suicide Prevention Committee.
Lift Operator
Aspen Skiing Company
2022.11 - 2023.04
- Learned and enforced lift rules, policies and procedures.
- Performed pre-operation inspections and post-operation shutdown procedures.
Office Assistant
Carol Mapp & Associates
2019.06 - 2020.03
- Responsible for maintaining client records in a complete and orderly manner, according to the filing system.
- Enhanced office efficiency by organizing and updating the filing system, providing a clean workspace for staff.
Front Desk Receptionist
DJ Nails Day Spa Salon
2016.09 - 2018.08
- Managed incoming calls, directing them to appropriate staff members or taking detailed messages as necessary.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
Education
Bachelor of Arts in Psychology -
Texas State University
San Marcos, TX05.2022
Skills
- Relationship Building
- Empathy and Compassion
- Client Advocacy and Care Coordination
- Client Assessment
- Case Documentation via AVATAR Electronic Health Record Software and Julota Secure Community Platform
Certification
- Behavioral Health Case Manager Training
- Adult Mental Health First Aid
- Applied Suicide Intervention Skills (ASIST) Training
- Collaborative Assessment and Management of Suicidality (CAMS)
- Crisis Intervention Training (CIT)
- Columbia-Suicide Severity Rating Scale (C-SSRS)
Timeline
Pitkin Area Co-Responder Teams (PACT) Case Manager
Mind Springs Health
2023.08 - Current
Lift Operator
Aspen Skiing Company
2022.11 - 2023.04
Office Assistant
Carol Mapp & Associates
2019.06 - 2020.03
Front Desk Receptionist
DJ Nails Day Spa Salon
2016.09 - 2018.08
Bachelor of Arts in Psychology -
Texas State University
- Behavioral Health Case Manager Training
- Adult Mental Health First Aid
- Applied Suicide Intervention Skills (ASIST) Training
- Collaborative Assessment and Management of Suicidality (CAMS)
- Crisis Intervention Training (CIT)
- Columbia-Suicide Severity Rating Scale (C-SSRS)
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