Summary
Overview
Work History
Education
Skills
Timeline
Generic

Hannah Lenk

Aurora

Summary

Enthusiastic and motivated individual passionate about customer service. Team player works well both independently and within team settings to achieve goals. Skilled communicator and problem solver committed to creating positive customer experiences. Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty. Knowledgeable and dedicated customer service professional with extensive experience in Food Service industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

2
2
years of professional experience

Work History

Doggie Daycare Attendant

Hobnob Pet LLC
09.2023 - Current
  • Assisted in maintaining a clean and hygienic environment for both pets and staff by performing daily cleaning tasks.
  • Participated in ongoing training sessions to continuously improve knowledge on canine behavior patterns, communication styles, and best practices in caring for dogs within a daycare setting.
  • Implemented structured playtime schedules that catered to different energy levels and interests, resulting in happier dogs during their stay at our facility.
  • Handled emergency situations calmly under pressure while adhering to established protocols for safeguarding animal welfare.
  • Increased pet safety through vigilant monitoring of play areas, promptly addressing any conflicts or issues.
  • Performed thorough evaluations of new dogs, determining their suitability for group play and identifying any special needs or preferences.

Customer Service Associate

Einstein Brothers Bagels
03.2023 - Current
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Made sure that all customers left with a satisfying experience to the best of ability.
  • Built rapport with customers and made a name among regulars

Education

Grandview High School
Aurora, CO
05.2023

Skills

  • POS System Operations
  • Cross-Functional Team Collaboration
  • Trained in Salesforce
  • Producer Assistance
  • Understanding Customer Needs
  • Hospitality and Accommodation
  • Safety Regulations
  • Refund Processing
  • Station Preparation
  • Complex Problem-Solving
  • Quality Assurance
  • Preparation of Demonstrations
  • Speaking Clearly
  • Collaborative Environments
  • Problem Resolution
  • Customer Service and Assistance
  • Safe Work Practices
  • Stock Replenishment
  • Investigate Claims
  • Sales and Upselling

Timeline

Doggie Daycare Attendant

Hobnob Pet LLC
09.2023 - Current

Customer Service Associate

Einstein Brothers Bagels
03.2023 - Current

Grandview High School
Hannah Lenk