Hannah Lear
Littleton
Summary
Results-oriented Claims Specialist with expertise in resolving complex claims and analyzing data for discrepancies. Proficient in negotiation, customer service, and regulatory compliance, ensuring accuracy and fairness in all processes. Strong team collaborator committed to achieving positive outcomes in dynamic environments.
Overview
10
10
years of professional experience
Work History
Claims Specialist
Vail Resorts
11.2024 - 11.2025
- Achieved accurate claim outcomes by interviewing employees and gathering vital information.
- Balanced guest service expectations with risk mitigation in claim resolutions.
- Processed auto damage claims for 42 resorts, determining liability effectively.
- Supported legal processes to enhance overall guest satisfaction during operations.
- Facilitated reimbursements and refunds through case recommendations and settlement proposals.
- Negotiated settlements with legal counsel to ensure favorable contract outcomes.
Online Fitness Advisor
DLDNation, LLC
11.2019 - Current
- Facilitated wellness journeys for over 80 clients weekly through virtual support sessions.
- Developed and tailored personalized wellness plans for diverse client needs and objectives.
- Conducted weekly mental health and educational Zoom sessions to enhance client knowledge and resilience.
- Contributed to the growth of an online platform, enhancing visibility and revenue generation.
- Collaborated with clients to track progress and adjust plans for optimal wellness outcomes.
Executive Assistant
Craft Wealth Services
09.2024 - 02.2025
- Enhanced time management by coordinating executive schedules and prioritizing appointments.
- Facilitated nationwide communication for participation in charity auction events.
- Prepared comprehensive reports detailing accepted auction events and outcomes.
- Streamlined processes between auction winners and financial advisors to boost client acquisition.
Sales Associate
Penske
02.2024 - 09.2024
- Ensured complete rental agreements by processing documentation accurately and efficiently.
- Reviewed insurance policies to confirm compliance with rental agreements.
- Conducted thorough vehicle inspections before and after rental agreements.
- Coordinated maintenance services to guarantee trucks meet customer standards.
Wedding Planner Assistant
Completely Coordinated
02.2020 - 03.2022
- Collaborated with senior wedding planners to organize and execute events from conception to completion.
- Assisted in client consultations, gathering information for budget purposes.
- Managed wedding timelines and event vendors to successfully execute a seamless event.
Real Estate Coordinator
Edge Funds
09.2019 - 01.2021
- Routed calls to relevant individuals and departments in a 1000+ unit office building.
- Provided administrative support, including data entry, document preparation, invoicing coding and filing.
- Supported and assisted in property special events for tenants.
Assisted Property Manager
Mid America Apartments
06.2016 - 09.2019
- Maintained book keeping, rent collections and all accounts receivable rolls monthly for a 500+ unit property.
- Supported and coordinated leasing and renewal retention to hit target monthly occupancy goals.
- Planned and executed monthly events for over 1,000 residents.
Education
Bachelor’s - Hospitality Management, Business
James Madison University
Harrisonburg, VA05.2016
Skills
- Claims investigation
- Settlement determinations
- Policy interpretation
- Compliance management
- Liability denials
- Administrative support
Timeline
Claims Specialist
Vail Resorts
11.2024 - 11.2025
Executive Assistant
Craft Wealth Services
09.2024 - 02.2025
Sales Associate
Penske
02.2024 - 09.2024
Wedding Planner Assistant
Completely Coordinated
02.2020 - 03.2022
Online Fitness Advisor
DLDNation, LLC
11.2019 - Current
Real Estate Coordinator
Edge Funds
09.2019 - 01.2021
Assisted Property Manager
Mid America Apartments
06.2016 - 09.2019
Bachelor’s - Hospitality Management, Business
James Madison University