Hannah Jaros
Wheat Ridge,CO
Summary
Dedicated and empathetic customer service professional with over six years of experience providing top-tier support and personalized service in fast-paced environments. Recognized for excellent communication and problem-solving skills, coupled with a customer-first attitude that enhances satisfaction and loyalty. Proficient in managing point of sale (POS) systems and accurately handling cash transactions, ensuring a seamless customer experience.
Overview
7
7
years of professional experience
Work History
Assistant Guest Service Manager
The Fresh Market
09.2023 - 10.2024
- Reviewed daily reports for accuracy, identifying discrepancies or issues that required attention from other departments or managers.
- Directs the guest service team, as scheduled, to maintain sanitation.
- Enhanced guest satisfaction by promptly addressing concerns and providing personalized solutions.
- Optimized scheduling to maintain appropriate staffing levels during peak hours, reducing guest wait times and improving overall satisfaction.
- Trained new team members on company policies, customer service standards, and software systems to maintain consistent service levels.
- Responded to incoming guests, telephone calls, and email inquiries with efficiency and professionalism.
Cashier
The Fresh Market
08.2023 - 09.2023
- Greeted customers entering store and responded promptly to customer needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
- Built relationships with customers to encourage repeat business.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
- Welcomed customers and helped determine their needs.
Cashier
Natural Grocers by Vitamin Cottage
08.2022 - 12.2022
- Positively greeted customers and responded promptly to needs
- Accurately counted cash drawer before and after shift.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Adapted quickly to new technologies implemented at POS systems, ensuring seamless transition periods for both staff and customers.
- Reduced processing errors by meticulously following transaction procedures.
- Learned duties for various positions and provided backup at key times.
Barista/Cashier
Mariano's
01.2021 - 07.2021
- Maintained a clean and organized workspace for optimal productivity and safety.
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Contributed to a positive team environment through effective communication and collaboration with colleagues.
- Managed time effectively to balance both front-of-house tasks and back-of-house responsibilities during busy periods.
- Cleaned counters, machines, utensils, and seating areas daily.
- Adhered to strict food hygiene regulations, minimizing risk of contamination or illness among customers.
Sales Associate
Duluth Trading Company
10.2020 - 01.2021
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled customer complaints with empathy and patience, resolving issues to maintain positive store reputation.
- Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
- Processed transactions efficiently using point-of-sale systems, minimizing wait times for customers at checkout.
- Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
- Maintained up-to-date knowledge of store sales, payment policies and security standards.
Cashier
Standard Market
09.2017 - 03.2019
- Built relationships with customers to encourage repeat business.
- Helped customers complete purchases, locate items, and join reward programs.
- Restocked and organized merchandise in front lanes.
- Enhanced customer satisfaction by providing efficient and accurate cash transactions.
- Streamlined checkout process for increased efficiency and reduced waiting times.
- Ensured compliance with company policies and procedures while processing transactions efficiently.
Education
B.A. - Psychology
University of Colorado Colorado Springs
Colorado Springs, CO (Online)09.2025
Diploma -
Oswego East High School
Oswego, IL05.2019
Skills
- Exceptional Communication
- Staff Training and Development
- Policy Adherence
- Time Management
- Problem-Solving
- Multitasking Abilities
Timeline
Assistant Guest Service Manager
The Fresh Market
09.2023 - 10.2024
Cashier
The Fresh Market
08.2023 - 09.2023
Cashier
Natural Grocers by Vitamin Cottage
08.2022 - 12.2022
Barista/Cashier
Mariano's
01.2021 - 07.2021
Sales Associate
Duluth Trading Company
10.2020 - 01.2021
Cashier
Standard Market
09.2017 - 03.2019
Diploma -
Oswego East High School
B.A. - Psychology
University of Colorado Colorado Springs
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