Hannah Herridge
Erie
Summary
Dynamic healthcare professional with a proven track record at Nextera Healthcare, skilled in compassionate care and medical terminology. Adept at ensuring documentation accuracy and compliance with healthcare ethics, while effectively managing patient needs. Recognized for exceptional time management and the ability to thrive in fast-paced environments, enhancing overall patient experiences.
Professional with background in providing compassionate care and support to individuals in need. Adept at fostering collaborative teamwork and adapting to changing circumstances to ensure optimal outcomes. Skilled in patient care, communication, and problem-solving, with focus on empathy and reliability. Prepared to deliver impactful results in care-focused environment.
Overview
10
10
years of professional experience
Work History
Member Care Associate
Nextera Healthcare
12.2024 - Current
- Recognized and reported abnormalities or changes in patients' health status to case manager.
- Remained alert to problems or health issues of clients and competently responded.
- Monitored and assisted residents through individual service plans.
- Monitored and maintained cleanliness, sanitation, and organization of assigned station and service areas.
Acute Patient Access Representative
Banner North Colorado Medical Center
11.2023 - 10.2024
- Ensured compliance with HIPAA regulations to maintain confidentiality of sensitive patient information during all interactions.
- Stayed calm under pressure to and successfully dealt with difficult situations.
- Adapted quickly to changing demands within the healthcare environment, demonstrating flexibility and a strong commitment to quality patient care.
- Provided excellent customer service through active listening skills, understanding patient needs, and offering tailored solutions where applicable.
- Facilitated smooth billing processes by verifying insurance eligibility, obtaining authorizations, and accurately entering claim details into the system.
- Enhanced overall patient experience with empathetic communication and thorough explanations of insurance benefits and coverage.
Shift Supervisor
Starbucks
01.2022 - 11.2023
- Trained new employees and delegated daily tasks and responsibilities.
- Completed store opening and closing procedures and balanced tills.
- Managed cash handling procedures, maintaining accuracy in financial transactions and minimizing discrepancies in daily reconciliations.
- Responded to and resolved customer questions and concerns.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Helped store management meet standards of service and quality in daily operations.
- Enforced company policies and regulations with employees.
Server/Bartender/Casino Attendant
Montana Brewing Company
01.2019 - 10.2022
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Bussed and reset tables to keep dining room and work areas clean.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
Food Service Worker
St. Vincent Healthcare - Billings Montana
12.2014 - 01.2019
- Utilized strong multitasking skills to manage multiple orders simultaneously without compromising quality or accuracy.
- Maintained clean, trash-free workspaces to maximize productivity and safety.
- Supported team members during peak hours, ensuring smooth operations and minimal wait times for customers.
- Restocked supplies and prepared additional ingredients during downtime for expected busy periods.
Education
Minor - Political Science
Montana State University-Billings
Billings, MT11-2020
Skills
- Self-motivation and initiative
- Compassionate care
- Medical terminology
- Documentation accuracy
- Time management
- Healthcare ethics
Timeline
Member Care Associate
Nextera Healthcare
12.2024 - Current
Acute Patient Access Representative
Banner North Colorado Medical Center
11.2023 - 10.2024
Shift Supervisor
Starbucks
01.2022 - 11.2023
Server/Bartender/Casino Attendant
Montana Brewing Company
01.2019 - 10.2022
Food Service Worker
St. Vincent Healthcare - Billings Montana
12.2014 - 01.2019
Minor - Political Science
Montana State University-Billings
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