Hannah Hernandez
Colorado Springs
Summary
Dedicated and detail-oriented individual with strong communication skills and a passion for resolving customer issues efficiently.
Overview
11
11
years of professional experience
Work History
Emergency Response Technician
Colorado Springs Police Department
Colorado Springs
04.2025 - Current
- Responded to emergency calls and dispatched units to incidents promptly.
- Conducted assessments of emergency situations to determine appropriate response strategies.
- Collaborated with law enforcement and medical personnel during critical incidents.
- Documented detailed reports regarding each event requiring an emergency response team's involvement.
- Communicated effectively with supervisors and coworkers in order to coordinate emergency responses quickly and efficiently.
Dog Walker and Pet Sitter
FloraAndFauna, LLC.
Colorado Springs
12.2022 - 04.2025
- Communicates effectively with clients regarding the care of their pets and home without supervision.
- Managing time productively and prioritizing tasks on daily schedule based on the individual needs of the client.
- Ensuring the safety and security of clients' homes and pets while they are away; building a relationship based on trust and honesty between myself and the client.
Warehouse Associate
Amazon DEN4 Warehouse
Colorado Springs
08.2021 - 12.2022
- Prepared orders for shipment by systematically picking, packing, labeling, and organizing merchandise.
- Cleaned and maintained warehouse machinery in compliance with OSCHA safety standards.
- Routinely standing, kneeling, and lifting objects up to 50lbs while practicing safety protocols.
Receptionist
Yorkshire Veterinary Hospital
Colorado Springs
09.2018 - 07.2021
- Managing patient medical records in both digital and physical format.
- Scheduling routine medical procedures, surgeries, and triaging emergency appointments as needed in a multi-doctor practice.
- Answering and directing phone calls on a multi-line system.
- Providing client education and assistance in medical procedures at the discretion of and under the supervision of licensed medical professionals.
Receptionist
Northwest Animal Hospital
Colorado Springs
10.2015 - 08.2018
- Maintained and organized physical medical records and files.
- Scheduling routine medical procedures, surgeries, and triaging emergency appointments as needed in a multi-doctor practice.
- Answering and directing phone calls on a multi-line system.
- Providing client education and assistance in medical procedures at the discretion of and under the supervision of licensed medical professionals.
Education
BACHELOR OF SCIENCE - CRIMINAL JUSTICE
Colorado State University Global Campus
Skills
- Time management
- Verbal and written communication
- Typing and computers
- Attention to detail
- Microsoft Office
- Critical thinking & problem solving
- Animal healthcare & wellness
- Customer service & hospitality
- Quick learner
- Conflict resolution
Timeline
Emergency Response Technician
Colorado Springs Police Department
04.2025 - Current
Dog Walker and Pet Sitter
FloraAndFauna, LLC.
12.2022 - 04.2025
Warehouse Associate
Amazon DEN4 Warehouse
08.2021 - 12.2022
Receptionist
Yorkshire Veterinary Hospital
09.2018 - 07.2021
Receptionist
Northwest Animal Hospital
10.2015 - 08.2018
BACHELOR OF SCIENCE - CRIMINAL JUSTICE
Colorado State University Global Campus