Hannah Estrada
Colorado Springs,CO
Summary
Experienced Medical Receptionist & Billing Specialist adept in providing excellent administrative and clerical support in high volume medical offices. Skilled in maintaining schedules, making appointments, taking messages, and treating patients with care and respect. As well as allocating funds issued by insurance.
Overview
5
5
years of professional experience
Work History
Patient Care Coordinator
Kissing Camels Family Dentistry
07.2024 - Current
- Managed patient appointments, scheduling procedures, and coordinating with medical staff to optimize efficiency
- Maintained accurate and up-to-date patient records, including medical history, treatment plans, and insurance information
- Coordinated referrals to specialists or other healthcare facilities as required for comprehensive treatment
- Ensured compliance with HIPAA regulations by maintaining confidentiality of patient information at all times
- Performed administrative tasks such as data entry, billing coordination, insurance verification for smooth operations
Medical Billing Specialist
Comfort Dental
10.2023 - 07.2024
- Posted incoming, electronic, and paper, third-party payments against the accounts receivable
- Processed and submitted medical claims to insurance companies, ensuring accuracy and adherence to billing guidelines
- Reviewed medical documentation and coding to identify any discrepancies or errors that could impact reimbursement
- Followed up on unpaid or denied claims, working with insurance companies to resolve issues and secure payment
- Responded promptly to inquiries from patients, insurance companies, and other stakeholders regarding billing matters
- Utilized electronic health record (EHR) systems and specialized software for accurate data entry and claim processing
Bartender
Topgolf
03.2023 - 10.2023
- Prepared a wide selection of mixed drinks and beverages for bar customers and restaurant guests
- Maintained a clean and organized bar area
- Recommended the restaurant's food menu to bar guests
- Demonstrated leadership skills through training new staff
- Kept the inventory well-stocked by anticipating demand based on seasonality and local events
Office Manager
Glow Aesthetic Medicine
05.2022 - 05.2023
- Ordering and managing inventory for the office
- Facilitating building maintenance
- Schedule work orders
- Maintain break room supplies such as coffee, snacks and drinks
- Track supply levels and reorder as needed
- Stock product
- Organize in-office sales team monthly lunches including:
- Order/pick-up or delivered/set-up/clean-up
- Coordinate with IT and facilitate equipment being sent to remote employees
- Payroll for hourly and salary employees
- Paying company bills in a timely manor
- Managing employee schedules
Medical Receptionist
Pine Creek Vision Clinic
03.2020 - 01.2022
- Registered new patients and entered their personal information into the office system Revolution EHR
- Handled extensive filing, bookkeeping, and scheduling
- Helped to maintain meticulous medical records, and made changes when necessary
- Verified insurance information
- Processed payment and assisted with all financial transactions
- Handle billing for vision insurance
- Handled correspondence between patients, opticians, technicians, management & doctors
- Utilized strong decision-making and problem-solving skills
- HIPPA compliant
Patient Care Coordinator
Colorado Eye Institute
03.2021 - 07.2021
- Proficient in Mod Med EHR
- Handled extensive scheduling for 5 providers
- Helped to maintain meticulous medical records, and made changes when necessary
- Worked high volume call center for multiple locations
- Verified insurance information
- Processed payment
- Handled correspondence between patients, opticians, technicians, management, surgery schedulers & doctors
- Utilized strong decision-making and problem-solving skills
- HIPPA compliant
Education
High School -
Calhoun High School
Port Lavaca, TX2016
Bachelor's - Psychology
University of Colorado Colorado Springs
01.2025
Bachelor's of Art - Psychology
The University of Texas
San Antonio, TX05.2018
Skills
- Medical Terminology
- Organizational Skills
- Healthcare management
- Customer service
- Microsoft Office
- Medical Billing
- Phone etiquette
- EHR
- Effective written and verbal communicator
- Data entry
- Medical collect ion
- CPT coding
- ICD coding
- Medical Scheduling
Personal Information
Work Permit: Authorized to work in the US for any employer
Timeline
Patient Care Coordinator
Kissing Camels Family Dentistry
07.2024 - Current
Medical Billing Specialist
Comfort Dental
10.2023 - 07.2024
Bartender
Topgolf
03.2023 - 10.2023
Office Manager
Glow Aesthetic Medicine
05.2022 - 05.2023
Patient Care Coordinator
Colorado Eye Institute
03.2021 - 07.2021
Medical Receptionist
Pine Creek Vision Clinic
03.2020 - 01.2022
Bachelor's - Psychology
University of Colorado Colorado Springs
Bachelor's of Art - Psychology
The University of Texas
High School -
Calhoun High School
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