Hannah Credno
Aurora
Summary
Resourceful individual offering expertise in problem-solving, data analysis and customer relations. Skilled in property and inventory management to optimize guest experiences and operational efficiency. Adept at quickly learning new technologies and processes for driving success. Proven track record of successfully managing multiple projects and developing innovative solutions.
Overview
6
6
years of professional experience
Work History
Vacation Rentals Specialist
Breckenridge Grand Vacations
Breckenridge, CO
10.2022 - Current
- Oversee multi-property rental operations, ensuring accuracy in reservations, financial reporting, and guest communication.
- Utilize inventory management software to monitor usage trends, generate data reports, and inform strategic property and advertising decisions.
- Manage relationships with distribution channels (Expedia, Booking.com, VRBO) to optimize exposure and maximize bookings.
- Coordinate cross-departmental projects, delegating advertising and inventory tasks to support property operations.
- Prepare and process check requests, maintain confidential guest records, and support AP/AR coordination with accounting teams.
- Produce weekly and monthly performance reports for leadership to ensure financial alignment across departments.
Front Desk Supervisor
Grand Timber Lodge
Breckenridge, CO
02.2021 - 10.2022
- Supervised front desk operations, ensuring seamless guest check-in and check-out experiences.
- Trained and mentored front desk staff to enhance customer service quality and operational efficiency.
- Implemented new procedures to streamline guest service processes, reducing wait times.
- Managed reservations using property management systems, optimizing occupancy rates.
- Addressed guest inquiries and resolved issues promptly to maintain high satisfaction levels.
- Conducted staff performance evaluations, providing feedback for continuous improvement and development.
Customer Service Representative
Cabela's
Gainesville, VA
03.2020 - 02.2021
- Resolved customer inquiries through effective communication and problem-solving techniques.
- Assisted customers in product selection, providing knowledgeable recommendations and support.
- Processed transactions accurately using point-of-sale systems while ensuring customer satisfaction.
- Trained new staff on customer service protocols, enhancing team performance and efficiency.
- Tracked in-store inventory count while managing online orders.
Education
High School Diploma -
Battlefield High School
Haymarket, VASkills
- Customer relations
- Expert problem solving
- Analytical thinking
- Documentation management
- Problem-solving
- Staff Training and Team Engagement
- Property and Inventory Management
Timeline
Vacation Rentals Specialist
Breckenridge Grand Vacations
10.2022 - Current
Front Desk Supervisor
Grand Timber Lodge
02.2021 - 10.2022
Customer Service Representative
Cabela's
03.2020 - 02.2021
High School Diploma -
Battlefield High School