Hannah Briggs
Arvada
Overview
10
10
years of professional experience
Work History
Lead Patient Coordinator
Boulder Plastic Surgery
Boulder
02.2025 - Current
- Served as the primary point of contact for patients, providing compassionate and professional support throughout their surgical and skincare journey.
- Managed the front desk operations to ensure high level of patient and employee satisfaction
- Scheduled consultations, pre-operative appointments, and post-operative follow-ups to ensure seamless patient care.
- Coordinated communication between surgeons, nurses, aestheticians, and patients is essential to optimize treatment plans and outcomes.
- Educated patients on procedures, recovery expectations, and skincare regimens, ensuring informed decision-making, and confidence in care.
- Managed implant inventory, including ordering, tracking, and registering implants with manufacturers to ensure compliance and availability.
- Handled a high volume of phone and email inquiries, addressing questions on services, pricing, and recovery timelines.
- Collaborated with the skincare and aesthetics team to promote treatments, products, and post-surgical care options.
- Contributed to patient satisfaction and retention by delivering exceptional customer service, and fostering long-term relationships.
Group Sales Manager
The Curtis
Denver
09.2023 - 11.2024
- Develop and execute strategic sales plans to achieve and exceed group sales targets.
- Identify potential markets and target clients for group bookings, including corporate, leisure, and social groups.
- Monitor market trends, competitor activities, and industry developments to identify opportunities for growth and adjust strategies accordingly.
- Proactively seek out and engage with potential clients through various channels, including networking, cold calling, and attending industry events.
- Conduct site visits, presentations, and sales calls to showcase the hotel’s facilities and services to prospective clients.
- Negotiate contracts with clients, ensuring mutually beneficial terms and conditions.
- Oversee the execution of group contracts, ensuring all commitments are met and clients’ expectations are exceeded.
- Collaborate with clients to understand their specific needs and requirements for group events.
- Analyze sales data to identify trends, opportunities, and areas for improvement.
- Coordinate with the marketing team to develop and execute promotional campaigns targeted at group clients.
Group Rooms Coordinator
The Curtis
Denver
12.2022 - 09.2023
- Handle all group reservation inquiries, ensuring accurate and timely booking of rooms and services.
- Maintain and update group room blocks, monitoring inventory to prevent overbooking, or underbooking.
- Prepare and distribute rooming lists, ensuring accuracy and completeness.
- Serve as the primary point of contact for group clients, addressing any questions or concerns promptly and professionally.
- Conduct pre-arrival communication to confirm group details and special requests, ensuring a smooth check-in experience.
- Collaborate with the sales, front desk, accounting, housekeeping, and food & beverage departments to ensure all group needs are met.
- Prepare and analyze reports on group booking trends, occupancy rates, and revenue to inform decision-making.
- Assist in developing and implementing policies and procedures to enhance group reservation processes and guest experiences.
- Address and resolve any issues or conflicts that arise during group stays, providing effective solutions and maintaining guest satisfaction.
Client Service Specialist
Paula's Choice Skincare
Denver
06.2021 - 10.2022
- Respond to client inquiries via phone, email, and chat promptly and professionally.
- Provide detailed information about skincare products, including usage instructions, benefits, and ingredients.
- Assist clients in selecting the appropriate products based on their specific skin concerns and needs.
- Address and resolve client complaints and concerns effectively, ensuring a positive outcome.
- Process returns, exchanges, and refunds according to company policies.
- Coordinate with the logistics and shipping departments to ensure timely and accurate delivery of orders.
- Stay updated on the latest skincare products, trends, and industry developments.
- Attend training sessions to enhance product knowledge and customer service skills.
- Build and maintain strong relationships with clients, fostering loyalty and repeat business.
- Identify opportunities to upsell or cross-sell products based on clients’ needs and preferences.
- Participate in customer outreach initiatives, including follow-up calls and email campaigns.
Licensed Esthetician
Waldorf Astoria
Orlando
02.2019 - 05.2021
- Provide professional facial, cosmetic, and hair removal services in accordance with state, local, and company health and safety regulations.
- Utilize, maintain, and conduct an inventory of supplies, products, and equipment.
- Maintain the cleanliness of the work area.
- Ensure product knowledge, and upsell treatments.
- Respond to guest inquiries and requests, and resolve guest service issues in a timely, friendly, and efficient manner.
- Recommended at-home skincare regimens tailored to each client's individual needs.
Pre-Arrival Coordinator
Waldorf Astoria
Orlando
01.2016 - 02.2019
- Manage a 1,000-room inventory while controlling oversell, balancing, and revenue strategies.
- Take responsibility for coordinating projects while delegating tasks to appropriate team members and departments.
- Use up-selling techniques to promote hotel services, facilities, maximize occupancy, and generate higher sales revenue.
- Provide administrative support for department executives.
- Provide leadership and guidance for front desk staff and other departments with any guest situations or questions.
- Answer phone calls and offer referrals for services, answers, or requests for information.
- Listen to guest concerns, and resolve them in a calm and effective manner, especially during heavy hotel activity.
- Manage the department head's calendar and monitor the guest services email.
- Coordinate group stays and ensure all rooming, food and beverage, housekeeping, engineering, valet, and events contract requirements are fulfilled.
Education
License - Esthetician
Elise Esthetics
Orlando, FL06-2018
Bachelor of Science - Hospitality And Tourism Management
Valencia College
Orlando, FL06-2016
Skills
- Inventory management
- Sales strategy development
- Effective communication
- Problem solving
- Team collaboration
- Conflict resolution
- Contract negotiation
- Skincare treatments
- Technical product knowledge
- Upselling techniques
- Salesforce
- KPI tracking
Timeline
Lead Patient Coordinator
Boulder Plastic Surgery
02.2025 - Current
Group Sales Manager
The Curtis
09.2023 - 11.2024
Group Rooms Coordinator
The Curtis
12.2022 - 09.2023
Client Service Specialist
Paula's Choice Skincare
06.2021 - 10.2022
Licensed Esthetician
Waldorf Astoria
02.2019 - 05.2021
Pre-Arrival Coordinator
Waldorf Astoria
01.2016 - 02.2019
License - Esthetician
Elise Esthetics
Bachelor of Science - Hospitality And Tourism Management
Valencia College