Summary
Overview
Work History
Education
Skills
Timeline
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Hannah Blackwell

Windsor

Summary

Skilled in active listening and critical thinking, I enhanced customer satisfaction through effective problem resolution. Adept at training and mentoring, I fostered team development while ensuring compliance with company protocols.

Experienced with handling customer interactions and resolving issues promptly. I utilizes communication and empathy to build strong customer relationships.

Overview

12
12
years of professional experience

Work History

Customer Service Representative

Landline
08.2023 - Current
  • Resolved customer inquiries efficiently, enhancing overall satisfaction and loyalty.
  • Trained new representatives on best practices and company protocols, fostering team development.
  • Managed high-volume call flow, ensuring timely response and issue resolution.
  • Check-in passengers and answered their questions to insure a quick and seamless boarding process.
  • Completed all training required and followed all safety protocols to protect myself and my co-workers.

Registered Behavior Technician

Hopebridge Autism Therapy Center
04.2022 - 06.2023
  • Implemented individualized treatment plans to enhance client behavioral skills and emotional regulation.
  • Conducted data collection and analysis to track progress and adjust interventions effectively.
  • Educated families on behavior support strategies to foster positive outcomes in home environments.
  • Mentored new technicians in best practices for behavior intervention and data documentation.
  • Ensured compliance with ethical standards and regulatory requirements in all client interactions and documentation.

Apparel Lead

Kohl's
09.2020 - 10.2021
  • Implemented merchandising strategies that enhanced visual appeal and increased customer engagement.
  • Coordinated loading and unloading of shipments, ensuring accuracy in order fulfillment.
  • Oversaw daily inventory management to ensure product availability and organization.
  • Streamlined stock replenishment processes, improving efficiency in inventory turnover rates.

Preschool Teacher

Kid's Haven Childcare & Preschool
09.2013 - 05.2020
  • Assisted in creating engaging lesson plans to promote early childhood learning.
  • Supported classroom activities to enhance children's social and emotional development.
  • Monitored student progress and provided individualized support as needed.
  • Collaborated with colleagues to design age-appropriate educational materials.
  • Facilitated communication with parents regarding student progress and classroom events.

Education

C.H.E.S.S.
Greeley, CO

Skills

  • Customer service
  • Active listening
  • Critical thinking
  • Data entry
  • Problem resolution
  • Customer relations
  • Complaint handling
  • Professional telephone demeanor
  • Product knowledge

Timeline

Customer Service Representative

Landline
08.2023 - Current

Registered Behavior Technician

Hopebridge Autism Therapy Center
04.2022 - 06.2023

Apparel Lead

Kohl's
09.2020 - 10.2021

Preschool Teacher

Kid's Haven Childcare & Preschool
09.2013 - 05.2020

C.H.E.S.S.

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Hannah Blackwell