Hanna Barbosa
Denver
Summary
For the past decade, I've learned from roles in which people have counted on me to figure things out. Whether I was coordinating a national tour, running merch operations, or helping customers face-to-face, the goal was always the same: make things easier for the person in front of me, even when a lot was happening behind the scenes. As I complete my bachelor's degrees in Cybersecurity and Criminal Justice, I'm looking to build a long-term career in technology, bringing the same sense of curiosity and customer focus to products people rely on every day.
Overview
14
14
years of professional experience
Work History
Bartender
1UP GAMING AND ARCADE
03.2021 - Current
- Equal parts cocktail and conflict resolution
- Consistently providing high-volume customer service in a busy entertainment venue.
- Top choice employee for training junior bartenders, fostering skill development and teamwork within bar staff.
Road Merchandise Manager
Independent Touring & Live Event Operations
01.2015 - 01.2025
- Entrusted with both the customer experience and business operations of merchandise programs for national tours, concerts, and festivals.
- Oversaw merchandise operations from load-in and setup through nightly settlement, inventory reconciliation, financial reporting, and teardown.
- Served thousands of fans during concerts and festivals while balancing customer service with operational deadlines.
- Protected artists’ merchandise interests by interpreting venue merchandise agreements and resolving settlement discrepancies when they arose.
- Prepared nightly inventory counts and sales reports using AtVenu before reporting results to artists’ management.
- Led local merchandise teams with changing staff at each venue, maintaining consistent procedures and accountability throughout each event.
- Resolved payment issues, exchanges, inventory shortages, and customer disputes without slowing operations or diminishing the customer experience.
Tour Manager
Independent Touring & Live Event Operations
01.2015 - 01.2024
- Selected to coordinate approximately 30 national tours for nine artists across the U.S. and Canada, supporting touring parties of 15+ people on the road.
- Represented artists’ contractual and business interests with venues, promoters, production teams, and local crews from advance planning through final settlement.
- Reviewed and signed nightly settlements, ensuring venue payments and deductions aligned with artist contracts.
- Prepared financial documentation and expense reporting for artists’ management and accounting teams.
- Organized customs documentation and travel requirements, helping tours move across U.S. and Canadian borders without unnecessary delays.
- Advanced shows with venue staff to confirm production requirements, schedules, staffing, and operational details before arrival.
- Made real-time decisions when travel disruptions, production issues, or personnel challenges threatened the schedule, minimizing their impact on artists and crew.
Mail Carrier
UNITED STATES POSTAL SERVICE
03.2019 - 02.2021
- Delivered mail accurately while meeting daily service expectations across assigned routes.
- Worked independently while adapting to route changes, weather conditions, and customer needs.
Human Resources Coordinator
LOWE’S COMPANIES, INC.
01.2013 - 01.2015
- Supported onboarding, benefits processing, employee records, and confidential documentation.
- Trained new hires and supported recurring training sessions in line with company standards.
Education
Bachelor of Arts - Criminal Justice and Cybercrime
University of Colorado Denver
Denver, CO, U.S.12-2027
Bachelor of Science - Cybersecurity
Colorado State University Global
U.S.12-2028
Skills
- Customer service
- AtVenu
- Master Tour
- Microsoft Excel
- Microsoft Office
- Google Workspace
- Dropbox
- QuickBooks
- Strong multitasking
- Highly reliable
- Problem resolution
LANGUAGES
English
Full Professional
Brazilian Portuguese
Native or Bilingual
Timeline
Bartender
1UP GAMING AND ARCADE
03.2021 - Current
Mail Carrier
UNITED STATES POSTAL SERVICE
03.2019 - 02.2021
Road Merchandise Manager
Independent Touring & Live Event Operations
01.2015 - 01.2025
Tour Manager
Independent Touring & Live Event Operations
01.2015 - 01.2024
Human Resources Coordinator
LOWE’S COMPANIES, INC.
01.2013 - 01.2015
Bachelor of Arts - Criminal Justice and Cybercrime
University of Colorado Denver
Bachelor of Science - Cybersecurity
Colorado State University Global