Hananiah Orvedahl
Colorado Springs
Summary
Proven track record in enhancing customer satisfaction and loyalty at Great Wolf Lodge, leveraging strong guest relations and complaint resolution skills. Demonstrated initiative by innovating menu items at Golden Flame Hotwings, and boosting team efficiency. Excels in ensuring top-notch service and quality assurance.
Energetic and dependable professional with excellent customer service, organizational and communication skills. Anticipates customer needs and provides service proactively while quickly and accurately responding to customer inquiries. Demonstrates consistently positive attitude and creates welcoming atmosphere for customers and colleagues.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Food Outlet Attendant
Great Wolf Lodge
10.2023 - Current
- Responded to customer requests efficiently and with knowledgeable assistance.
- Kept facilities clean, neat, and organized to give areas professional and fresh appeal.
- Provided excellent customer service to guests by promptly responding to inquiries and requests.
- Developed and maintained strong relationships with customers to increase loyalty, trust and satisfaction.
- Created strong team bonds and communicated with coworkers effectively, as well as ensuring good teamwork
Line Cook/Cashier
Golden Flame Hotwings
06.2023 - 10.2023
- Instructed new staff in proper food preparation, storage, use of kitchen equipment and sanitation.
- Prepared food items such as poultry for frying purposes.
- Followed restaurant stock management schedule to monitor product freshness and rotate out old products.
- Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
- Changed and sanitized cutting boards, benches, and surfaces between tasks to avoid cross-contamination.
- Checked food temperature regularly to verify proper cooking and safety.
- Trained new kitchen staff on food safety, preparation and cooking techniques.
- Developed innovative, creative menu items and recipes.
- Greeted customers entering store and responded promptly to customer needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
Crew Member
Five Guys Burgers and Fries
03.2023 - 06.2023
- Kept food preparation area, equipment, and utensils clean and sanitary.
- Stocked shelves to organize aisles in assigned department.
- Prepared products following restaurant, health, and safety standards and procedures.
- Addressed guest needs, questions, or concerns to create optimum experience onboard.
- Worked well with teammates and accepted coaching from management team.
- Collaborated with team members to complete orders.
- Assisted other team members to achieve goals.
- Provided excellent customer service by greeting customers and meeting quality expectations.
Education
Bachelor of Science - Psychology
Pikes Peak State College
Colorado Springs, Colorado05-2028
Skills
- Cleaning procedures
- Customer request handling
- Guest relations
- Complaint resolution
- Quality assurance
- Supply restocking
- Strong work ethic
- Initiative and Self-motivation
- Staff education and training
Certification
- ServSafe Food Handler Certification
- ServSafe Alcohol Handler Cenrtification
Timeline
- ServSafe Food Handler Certification
- ServSafe Alcohol Handler Cenrtification
01-2024
Food Outlet Attendant
Great Wolf Lodge
10.2023 - Current
Line Cook/Cashier
Golden Flame Hotwings
06.2023 - 10.2023
Crew Member
Five Guys Burgers and Fries
03.2023 - 06.2023
Bachelor of Science - Psychology
Pikes Peak State College
Similar Profiles
Stacy MartinStacy Martin
Guest Services Supervisor/Night Auditor at Great Wolf LodgeGuest Services Supervisor/Night Auditor at Great Wolf Lodge
Amy YoungAmy Young
Guest Service Representative at Great Wolf LodgeGuest Service Representative at Great Wolf Lodge
Christian HernandezChristian Hernandez
Certified Lifeguard at Great Wolf LodgeCertified Lifeguard at Great Wolf Lodge