Hamza Asif
Midleton
Summary
A Level 2 IT Support Engineer with expertise in system administration, troubleshooting, and customer support. Skilled in managing vendor relationships and improving system functionality, with a strong focus on team collaboration and effective communication.
Overview
2
2
years of professional experience
Work History
L2 Engineer
PFH Technology Group
03.2022 - Current
- Helpdesk Management: Quickly respond to and log helpdesk queries.
- Customer Relationships: Build and maintain good relationships with customers.
- Hardware and Software Management: Troubleshoot hardware, manage warranties, install and configure software and operating systems.
- System Administration: Use Active Directory for managing user privileges and setting up server shares.
- Vendor Coordination: Liaise with third-party vendors for hardware and software needs, and manage printing devices.
- Troubleshooting: Diagnose software faults and solve system problems.
- Policy Support: Assist with data security and ICT policy-related queries.
- Team Collaboration: Work with ICT teams to address recurrent issues.
- Documentation: Record new solutions.
- Compliance: Follow standard processes and escalation procedures.
L1 ENGINEER
PFH Technology Group
10.2021 - 03.2022
- Taking ownership of user issues reported which leads to researching, diagnosing, troubleshooting and identifying solutions to resolve system issues which is then followed by standard procedures for proper escalation of unresolved issues to the appropriate internal teams
Education
Bachelor of Science - Software Development
Munster Technological University
Cork, Ireland09.2021
FETAC Level 5 & Level 6 - Software Development
Cork College Of Commerce
Cork, Ireland01.2021
Skills
- Network Troubleshooting
- Remote Support
- Software Installation
- Hardware Installation
- Incident Management
- Application support
- System Administration
- Teamwork and Collaboration
- Problem-Solving
- Customer Service
- Training and mentoring
- Ticket management
Additional Information
Driving License - Full Irish License
Nationality - Irish
Certificate - Certified Cyber Security Foundation from GASQ in collaboration with IBITGQ
References
- Talha Mannan (Friend & Co-Worker) - 083 057 7282 - Talhamanan9321@gmail.com
- Colan Barry (Friend & Co-worker) - 085 287 0970 - Colanbarry@hotmail.com
Timeline
L2 Engineer
PFH Technology Group
03.2022 - Current
L1 ENGINEER
PFH Technology Group
10.2021 - 03.2022
Bachelor of Science - Software Development
Munster Technological University
FETAC Level 5 & Level 6 - Software Development
Cork College Of Commerce
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