Hammer Urruchurtu Cabarcas
Resumen profesional
Detail-oriented and analytical professional with experience in financial services, customer support, collections, and fraud prevention. Skilled in document verification, risk analysis, compliance review, and customer communication. Strong ability to work in fast-paced environments while maintaining accuracy, confidentiality, and high quality standards.
Datos destacados
3
3
years of professional experience
Experiencia
Risk Investigator
Sutherland Global Services
Barranquilla, Atlántico
2024.08 - Actual
- Investigate and mitigate fraudulent activity in international remittance accounts.
- Identify scams, money mule activity, and suspicious transactions.
- Review accounts against compliance lists such as OFAC.
- Verify authenticity of IDs, bank statements, utility bills, paystubs, and check stubs.
- Ensure compliance with internal policies and fraud prevention procedures.
Collections Specialist
Sutherland Global Services
Barranquilla, Atlántico
2023.01 - 2024.07
- Worked for one of the largest banks in the United States.
- Assisted customers with payment solutions and account management.
- Reviewed financial records, payroll information, and account statements.
- Developed knowledge of auto loans, credit cards, mortgages, and banking products.
Phone Application Support
Sutherland Global Services
Barranquilla, Atlántico
2021.11 - 2022.12
- Assisted U.S. customers with loan applications and follow-ups.
- Helped clients complete loan processes accurately and efficiently.
- Maintained high customer satisfaction through effective communication and support.
Formación
Bachelor’s Degree in Pharmacy -
Universidad del Atlántico
Barranquilla, ATL 2021.01 -
Enfatiza tus habilidades clave
- Fraud Prevention & Risk Analysis
- Customer Service
- Financial Documentation Review
- OFAC Compliance
- Problem Solving
- Attention to Detail
- Communication Skills
- Microsoft Office / Google Workspace
- Fast Typing & Data Entry
- Teamwork
Idiomas
Español
Nativo
C2
Inglés
Avanzado
C1
Portugués
Básico
A2
Cronología
Risk Investigator
Sutherland Global Services
2024.08 - Actual
Collections Specialist
Sutherland Global Services
2023.01 - 2024.07
Phone Application Support
Sutherland Global Services
2021.11 - 2022.12
Bachelor’s Degree in Pharmacy -
Universidad del Atlántico
2021.01 -