Lesly Segovia
Aspen
Summary
Motivational leader and organizational problem-solver with advanced supervisory, team building and customer service skills. Experience stepping into roles and quickly making positive changes to drive company success. Focused on using training, monitoring and morale-building techniques to maximize employee engagement and performance. Known for having great organizational skills and adept at working effectively unsupervised. Looking for a new role where hard work and dedication will be highly valued.
Overview
2
2
Languages
4
4
years of professional experience
Work History
Correctional Officer
Transition Center of Kansas City
Kansas City, MO
08.2025 - Current
- Monitored inmate behavior to maintain safety and order within facility.
- Conducted regular inspections of cells and common areas for contraband detection.
- Managed inmate movement during transport and daily activities, ensuring compliance with regulations.
- Implemented de-escalation techniques to resolve conflicts among inmates effectively.
- Coordinated with correctional staff to develop rehabilitation programs for inmates' reintegration.
- Maintained accurate logs of incidents, inmate interactions, and security checks for reporting purposes.
- Trained new officers on facility protocols and emergency response procedures to enhance team efficiency.
- Conducted routine and emergency head counts.
- Contributed to a positive work culture among colleagues by utilizing effective communication skills both verbally and in writing.
- Collaborated with fellow officers to maintain a secure environment for staff, visitors, and inmates.
- Assisted medical staff in distributing medications to inmates efficiently while securely handling sensitive materials.
Call Center Representative
LMC Truck
Lenexa, KS
01.2025 - 08.2025
- Managed high-volume inbound calls to provide exceptional customer service and support.
- Resolved customer inquiries regarding product availability, order status, and technical issues efficiently.
- Documented interactions in CRM system, ensuring accurate records for follow-up actions.
- Collaborated with team members to streamline processes and improve response times on customer queries.
- Assisted in training new staff on call handling protocols and company policies to enhance team performance.
Front Desk Administrator / Recruiter, Focus Workforce Management
Focus
Lenexa, KS
01.2024 - 01.2025
- Communicated effectively both verbally and in writing to provide clear direction to staff.
- Responded to guest complaints by researching issues to develop most effective solutions and negotiate results.
- Remained calm and alert during high-volume shifts and resolved issues with critical thinking and diplomatic communication.
- Coordinated schedules, assignments, and workflow to optimize productivity.
- Overlooked the front desk, helped with onboarding of new staff/returning staff.
- Submitted payroll documents at the end of the day.
- On weekends, took care of the front desk and did the recruit for the positions left.
- Received consistently positive client feedback related to service delivery.
- Translated documents for the Hispanic community and conducted onboarding for them.
- Filled documents at the end of the day.
- Assisted in the recruitment process by interviewing candidates for administrative positions.
- Facilitated communication between departments to ensure smooth operation of business processes.
Manager, Isis Theater
Isis Theater
Aspen
07.2023 - 10.2023
- Monitored staff performance and addressed issues.
- Enforced customer service standards and resolved customer problems to uphold quality service.
- Trained employees on additional job positions to maintain coverage of roles.
- Completed thorough opening, closing and shift change functions to maintain operational standards each day.
- Handled payment processing and provided customers with receipts and proper bills and change.
- Enhanced guest satisfaction by answering inquiries about business operations and policies, resolving concerns and developing creative solutions to guest concerns.
- Wrote and maintained incident reports, daily activity logs and other documents as requested by management.
- Completed end-of-day reporting and balanced registers to maintain financial accuracy.
- Promoted loyalty by signing customers up for rewards program and encouraged repeat stays through exceptional service.
- Supervised daily operations of hotel front desk in absence of manager.
- Facilitated successful front desk operations for high-volume hotel.
- Coordinated with internal departments to handle wide range of guest needs.
- Stayed current on local attractions and special events to help guests with entertainment options.
- Balanced accounts and conducted nightly audits to maintain PCI compliance and reporting standards.
- Leveraged software to confirm reservations and address guest needs.
- Communicated safety processes and procedures with customers during emergencies.
- Showed off dining areas, pool, spa and fitness center to prospective and current guests.
- Handled payment processing and provided customers with receipts and proper bills and change.
- Welcomed patrons to front desk and engaged in friendly conversations while conducting check-in process.
- Received incoming calls and coordinated with staff to fulfill customer requests.
- Explained policies and procedures to visitors.
- Completed basic bookkeeping and document filing
Front Desk Agent, W Aspen
Aspen
12.2022 - 10.2023
- Answered telephones and greeted visitors to assist, answer questions and direct.
- Welcomed patrons to front desk and engaged in friendly conversations while conducting check-in process.
- Greeted incoming guests warmly, issued room keys and shared information on policies and amenities.
- Worked with housekeeping and maintenance staff to address and resolve building and room issues.
- Posted charges, updated accounts and issued bills to departing guests.
- Received incoming calls and coordinated with staff to fulfill customer requests.
- Input customer data into reservation systems and updated to reflect room changes.
- Responded to inquiries and room requests made online, by phone and via email.
Education
High School Diploma - undefined
Aspen High School
Aspen, CO01.2020
Skills
- Operations Management
- Expense Tracking
- Workforce Management
- Contract Management
- Performance Management
- Financial Management
Languages
English
Spanish
Timeline
Correctional Officer
Transition Center of Kansas City
08.2025 - Current
Call Center Representative
LMC Truck
01.2025 - 08.2025
Front Desk Administrator / Recruiter, Focus Workforce Management
Focus
01.2024 - 01.2025
Manager, Isis Theater
Isis Theater
07.2023 - 10.2023
Front Desk Agent, W Aspen
12.2022 - 10.2023
High School Diploma - undefined
Aspen High School