Halie Dunich
Pueblo
Summary
Detail-oriented customer service representative with a strong background in healthcare administration. Known for exceptional critical thinking and active listening skills, contributing to improved patient experiences and streamlined operations.
Capable pharmacy team member proficient in assisting pharmacists with preparing prescriptions and meeting customer needs. Safety-oriented and well-organized with solid experience coordinating with insurance providers, prescribers and individuals to address issues. Good relationship-building and multitasking skills.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Customer Service Representative
Kaiser Permanente
Pueblo, CO
06.2025 - Current
- Assisted customers with inquiries, providing accurate information and resolving issues efficiently.
- Managed incoming calls and messages, ensuring timely responses to all customer concerns.
- Utilized CRM software to track customer interactions and maintain comprehensive records.
- Collaborated with team members to improve service delivery and enhance customer satisfaction.
- Operated multiple phone lines to ensure efficient communication and responsiveness.
- Trained in HIPAA standards to uphold confidentiality and protect sensitive health information.
- Trained in Medicare and Medicaid systems to ensure compliance and support patient care.
- Facilitated training sessions on premium billing processes and best practices.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
Patient Registration Associate
Kaiser Permanente
Colorado Springs, CO
05.2023 - 06.2025
- Facilitated patient check-in processes, ensuring accurate data collection and entry into electronic health records.
- Coordinated insurance verification procedures, enhancing patient experience and streamlining registration workflow.
- Managed appointment scheduling, optimizing office efficiency and reducing wait times for patients.
- Assisted in training new staff on registration protocols and systems to improve team performance.
- Received award for exemplary performance and successful attainment of key metrics throughout the year.
- Collaborated with healthcare teams to resolve patient inquiries, fostering a supportive environment for care delivery.
- Processed payments from patients for copays, deductibles, or other out-of-pocket expenses as required.
- Maintained strict confidentiality of patient information in accordance with HIPAA regulations and hospital policies.
Pharmacy Technician
Heartland Pharmacy
Denver, CO
02.2023 - 04.2023
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Stocked, labeled, and inventoried medication to keep accurate records.
- Enhanced pharmacy workflow by assisting pharmacists with medication dispensing, labeling, and packaging.
Pharmacy Technician
Blende Drug
Pueblo, CO
12.2017 - 02.2023
- Dispensed medications accurately while adhering to safety protocols and regulatory requirements.
- Assisted pharmacists in preparing prescriptions, ensuring compliance with state and federal guidelines.
- Managed inventory levels, placing orders for pharmaceuticals and supplies as needed to maintain stock.
- Trained new pharmacy staff on operational procedures, enhancing team efficiency and service quality.
- Managed packaging of prescriptions for home health and nursing home clients.
- Participated in NASPA test and treat certificate program. Assisted in learning about testing and treatment protocols. Supported peers in understanding key concepts of the program.
- Held provisional license for two years, demonstrating commitment to professional development.
- Achieved official licensing status for the period of 2021 to 2025.
- Completing necessary steps for re-licensure to ensure continued professional practice.
- Monitored state law compliance and employed the PDMP to uphold patient safety standards and support business integrity.
- Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
- Leveraged diverse systems to enhance operational efficiency and adaptability.
Receptionist
Lady Nails
Pueblo, CO
06.2016 - 12.2017
- Managed front desk operations, ensuring efficient appointment scheduling and customer flow.
- Provided exceptional customer service, addressing inquiries and resolving issues promptly.
- Maintained cleanliness and organization of reception area, enhancing overall client experience.
- Utilized salon management software to track appointments and client records accurately.
Education
High School Diploma -
Pueblo South High School
Pueblo, CONo Degree - Health Information Management
Pueblo Community College
Pueblo, CO05-2029
Skills
- Customer service
- Active listening
- Critical thinking
- Data entry
- Call center experience
- Computer proficiency
- Customer relations
- Microsoft Excel
- Payment processing
- Scheduling
- Order processing
- Documentation
- Staff training
- Customer relationship management (CRM)
Certification
- CPhT - Certified Pharmacy Technician
- NASPA Test and Treat Certification
Timeline
Customer Service Representative
Kaiser Permanente
06.2025 - Current
Patient Registration Associate
Kaiser Permanente
05.2023 - 06.2025
Pharmacy Technician
Heartland Pharmacy
02.2023 - 04.2023
Pharmacy Technician
Blende Drug
12.2017 - 02.2023
Receptionist
Lady Nails
06.2016 - 12.2017
High School Diploma -
Pueblo South High School
No Degree - Health Information Management
Pueblo Community College