Haley Bonday

Office Manager
Firestone Chiropractic | June 2025 – Present

• Manage full front-desk operations, including patient scheduling, check-in/check-out, and handling all incoming calls, emails, and inquiries.
• Oversee patient intake and medical records with attention to detail and HIPAA compliance.
• Handle end-to-end insurance processes: verify coverage, submit claims, process denials, and follow up with carriers for health and auto accident cases.
• Reconcile daily payments, collect balances, and ensure accurate billing for patient accounts.
• Serve as sole administrative support for the practice, maintaining smooth operations between patients and providers.
• Coordinate patient communications and ensure a professional, welcoming environment.

• Supervise front desk operations, overseeing two receptionists to ensure efficient workflow and exceptional patient service
• Greet patients professionally during check-in and check-out, ensuring a welcoming experience

• Manage phone inquiries, provide accurate information, and schedule appointments efficiently
• Maintain knowledge of procedures and services to guide patients effectively
• Process payments and reconcile financial transactions
• Solely manage product inventory, including skincare products, breast implant consignment, implant cards for patients, and injectables
• Handle all ordering and stocking to ensure adequate supply levels and prevent shortages
• Build and maintain strong relationships with multiple vendor representatives to secure the best products and pricing
• Train and mentor front desk staff, ensuring consistency in patient interactions and office procedures
• Support administrative and operational tasks, contributing to a cohesive team environment
• Coordinate patient scheduling and emergency needs for both patients and doctors, ensuring timely care and efficient workflow
• Handle and maintain medical records, ensuring proper scanning and documentation of patient information
• Possess in-depth knowledge of various skincare and aesthetic procedures, including Sciton Halo Laser, Micropeels, Hydrafacials, IPL, Forever Young, Plasma Pen, Micro Laser Peels, and Erbium Laser treatments
• Maintain a basic understanding of the plastic surgery procedures offered to educate prospective patients and assist in booking consultations based on their needs
• Knowledgeable in CareCredit financing options and assisted patients with payment processing and account inquiries
• Possess extensive knowledge of various skincare products and provided patient education on product benefits, helping them make informed purchasing decisions

• Scheduled appointments and processed client transactions efficiently
• Managed spa calendar and staff scheduling using Vagaro software
• Handled inbound phone calls, messages, and guest inquiries
• Developed strong relationships with clients for repeat business
• Trained new hires on scheduling and office procedures
• Created a payroll program and managed product inventory
• Recorded and managed monthly financial reports from Square Pay
• Assisted in budget management to optimize operational expenses and profitability
• Designed and implemented special promotions and advertising campaigns to attract and retain clients
• Suggested and implemented pricing strategies and specials to improve customer retention
• Managed ordering of skincare products, supplies for massage therapists, and office essentials
• Oversaw scheduling flow for massage therapists and estheticians to ensure efficiency and client satisfaction
• Built strong relationships with clients by providing personalized service, making them feel valued and comfortable
• Assisted the owner in handling and resolving conflicts, ensuring a smooth and positive client experience

• Successfully managed a dynamic and ever-evolving household while raising four incredible daughters
• Mastered the art of multitasking, juggling schedules, school activities, and endless snack requests with efficiency and grace
• Developed exceptional problem-solving skills by resolving daily disputes, organizing logistics, and keeping everyone (mostly) on time
• Strengthened financial management skills by budgeting for a growing family and ensuring resource allocation (including a strategic approach to grocery shopping and toy negotiations)
• Built strong interpersonal and negotiation skills through years of mediating sibling rivalries and coordinating family schedules

• Processed deposits, loan payments, and check cashing transactions
• Managed cashier's checks, money orders, and account inquiries
• Delivered exceptional customer service in person and over the phone
• Referred customers to appropriate banking services
• Balanced cash drawers daily to ensure accurate transactions and compliance with banking procedures
• Assisted customers with account inquiries, fund transfers, and resolving discrepancies efficiently
• Promoted bank products and services, such as savings accounts, credit cards, and loan options, to enhance customer experience and revenue
• Adhered to strict security protocols to prevent fraud and ensure the safety of customer assets
• Trained new tellers on cash handling, customer service, and bank policies