Halen Hodde
Golden
Summary
Detail-oriented professional well-trained in equipment, materials and resources. Excellent interpersonal, organizational, and communication skills developed many years of related experience. Driven to increase patron satisfaction while maintaining team efficiency and staying on top of daily demands.
Overview
9
9
years of professional experience
Work History
Guest Experience Coordinator
Juniper Lodge & Treehouses
Evergreen
10.2025 - Current
- Coordinated guest check-in and check-out processes efficiently.
- Developed personalized guest itineraries to enhance their experience.
- Managed guest inquiries and resolved concerns promptly and professionally.
Guest Services Supervisor
Eldora Mountain Resort
Nederland
10.2025 - Current
- Supervised guest service team during peak operational hours.
- Trained staff on customer service standards and resort policies.
- Facilitated communication between departments to ensure guest satisfaction.
Senior Store Sales Specialist
Recreational Equipment Inc.
04.2023 - 10.2025
- Serve as a department expert providing personalized product recommendations to drive revenue and exceed customer expectations.
- Mentor new hires and support team development in alignment with company service standards.
- Maintain brand consistency through visual merchandising and inventory management.
Summer Camp Director
Camp Olympia Texas
07.2017 - 05.2023
- Led inclusive, high-energy programs for youth campers, fostering creativity, confidence, and teamwork.
- Resolved conflicts and addressed individual camper needs while maintaining a safe and fun environment.
- Organized and executed daily and weekly events that enhanced the overall camp experience.
Guest Services Cast Member
Walt Disney World
10.2021 - 05.2022
- Provided premium guest service by managing high-volume interactions, resolving concerns, and supporting daily park operations.
- Promoted Disney experiences and values while maintaining professionalism and empathy.
- Efficiently managed and processed guest reservations, ensuring accurate bookings and providing timely assistance to enhance the guest experience.
Education
Post-Graduate Certificate - Public Library Management
University of Michigan
Ann Arbor, MI 01.2026 - 01.2026
Bachelor of Science - Natural Resource Tourism
Colorado State University
08.2020 - 05/2024
Minor - Global Sustainability
Colorado State University
08.2022 - 05/2024
Skills
- Sales Presentation
- Guest Engagement & Retention
- Persuasive Communication
- Event & Experience Coordination
- Problem Solving & Conflict Resolution
- Digital literacy
Timeline
Post-Graduate Certificate - Public Library Management
University of Michigan
01.2026 - 01.2026
Guest Experience Coordinator
Juniper Lodge & Treehouses
10.2025 - Current
Guest Services Supervisor
Eldora Mountain Resort
10.2025 - Current
Senior Store Sales Specialist
Recreational Equipment Inc.
04.2023 - 10.2025
Minor - Global Sustainability
Colorado State University
08.2022 - 05/2024
Guest Services Cast Member
Walt Disney World
10.2021 - 05.2022
Bachelor of Science - Natural Resource Tourism
Colorado State University
08.2020 - 05/2024
Summer Camp Director
Camp Olympia Texas
07.2017 - 05.2023