Hailey Pollacek
Fort Collins
Summary
Reliable and service-oriented professionalism with experience in healthcare support, customer service, and childcare. Strong background in client interaction, multitasking, and maintaining high standards in fast-paced environments. Recognized for strong work ethic, attention to detail, and ability to build trust with customers, patients, and families.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Patient Manager
Active Health Chiropractic
09.2022 - Current
- Served all in-line patients within a certain period.
- Conducted important emails and sent them out when requested.
- Performed SoftWave Therapy on patients.
- Assisted with all paperwork that needed to be inputted into the system.
- Scheduled and helped patients with financial needs
- Handled patient chart notes, EOB's, checking insurances, and scanning all patient paperwork into their files.
- Maintained a high level of professionalism and provided excellent customer service to all patients.
- Responsible for maintaining a clean, well organized workspace and an atmosphere where employees feel comfortable and motivated.
Barista
The Cart
03.2025 - 09.2025
- Delivered exceptional customer service in high-pressure environments.
- Prepared and served a variety of coffee beverages and pastries.
- Maintained cleanliness and organization of workstations and equipment.
- Assisted in training new baristas on beverage preparation techniques.
- Monitored inventory levels to ensure product availability and freshness.
- Implemented efficient workflow processes to enhance speed of service.
- Resolved customer complaints swiftly, ensuring satisfaction and loyalty.
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Cleaned counters, machines, utensils, and seating areas daily.
- Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
Playground Attendant
Lil Monsters Playground
10.2024 - 03.2025
- Supervised children's activities, ensuring safety and engagement in playground settings.
- Facilitated conflict resolution among children, promoting positive social interactions.
- Monitored playground equipment for functionality and safety compliance.
- Maintained cleanliness of playground and common areas.
- Checked customers in and out.
- Served customers coffee, snacks, and drinks.
Private Nanny
Amy Huggins
11.2022 - 03.2024
- Managed household tasks, including meal preparation, laundry, and organization of play areas.
- Adapted childcare strategies based on individual children's temperaments and learning styles.
- Organized recreational outings to enhance physical activity and social interaction among children.
- Mentored new caregivers on best practices in child development and behavior management techniques.
Private Nanny
Jenn and Brice Giltner
05.2022 - 09.2022
- Provided personalized care and support for children's daily routines and developmental activities.
- Developed engaging educational activities to promote cognitive and social growth in children.
- Ensured a safe, nurturing environment by implementing safety protocols and emergency procedures.
- Collaborated with parents to establish effective communication regarding children's progress and needs.
- Managed household tasks, including meal preparation and organization of play areas.
Education
No Degree - Aesthetics
Northern Colorado Advanced Aesthetics Academy
Loveland, CO06-2026
Associate of Science -
Snow College
Ephraim, UT05-2024
Skills
- Customer service
- Team leadership
- Time management
- Decision-making
- Organizational skills
Certification
Certified Pilates Instructor
Timeline
Barista
The Cart
03.2025 - 09.2025
Playground Attendant
Lil Monsters Playground
10.2024 - 03.2025
Private Nanny
Amy Huggins
11.2022 - 03.2024
Patient Manager
Active Health Chiropractic
09.2022 - Current
Private Nanny
Jenn and Brice Giltner
05.2022 - 09.2022
No Degree - Aesthetics
Northern Colorado Advanced Aesthetics Academy
Associate of Science -
Snow College