Hailey Marcotte
Lone Tree
Summary
Detail-oriented receptionist with strong work ethic and positive attitude. Proficient in managing phone communications and maintaining schedules. Extensive experience in front desk operations, complemented by a cosmetology license and salon expertise.
Overview
7
7
years of professional experience
Work History
Hairstylist's Assistant
Hair Can Dance
Denver
12.2024 - Current
- Maintained cleanliness and organization of styling stations and tools.
- Prepared and mixed hair color products according to stylist instructions.
- Managed appointment schedules, confirming bookings and notifying clients of changes.
- Collected payment from customers and scheduled next appointments.
- Assisted in managing inventory of hair products and tools for efficiency.
- Participated in ongoing training to stay updated on current hairstyle trends and techniques.
- Shampooed, conditioned, cut, colored and styled hair according to client's instructions.
Junior Hairstylist
La Tierra Salon and Day Spa
Highlands Ranch
09.2024 - 11.2024
- Provided hairstyling services to clients in a busy salon environment.
- Assisted senior stylists with haircuts, coloring, and styling techniques.
- Maintained cleanliness and organization of workstations and salon areas.
- Participated in team meetings to discuss new trends and techniques.
- Demonstrated proper techniques for blow drying different hair types using various brushes and combs.
- Performed shampooing, conditioning and scalp treatments for clients.
Receptionist
La Tierra Salon and Day Spa
Highlands Ranch
07.2023 - 09.2024
- Managed appointment scheduling using salon management software efficiently.
- Answered phone calls promptly, addressing client inquiries and concerns.
- Greeted clients warmly upon arrival, fostering a welcoming atmosphere.
- Processed payments accurately, ensuring smooth transaction experiences for clients.
- Updated and recorded customer or client information to maintain accounts.
- Assisted in maintaining office supplies inventory by checking stock to determine inventory level; anticipating needed supplies; placing orders for supplies; verifying receipt of supplies.
Receptionist
At The Beach Tanning
Lone Tree
11.2022 - 03.2023
- Processed payments accurately, ensuring smooth transaction experiences for clients.
- Advised clients on tanning options and skin care products.
- Maintained cleanliness and organization of tanning equipment and facilities.
- Educated customers about safe tanning practices and product benefits.
- Assisted in managing inventory of tanning supplies and retail products.
- Promoted loyalty programs to enhance client retention and satisfaction.
- Maintained knowledge of current sales, promotions and policies and answered customer questions.
Spa Receptionist
Honey Bunny Brazillan Wax
Chattanooga
08.2021 - 03.2022
- Managed appointment scheduling, coordinating availability for services efficiently.
- Answered phone calls, providing information about services and products offered.
- Processed payments accurately, handling cash and credit transactions securely.
- Assisted clients in selecting appropriate services based on their needs and preferences.
- Collaborated with spa staff to ensure smooth operations and client experience continuity.
- Provided clients with information on spa services, packages, and promotions.
- Managed front desk operations including phone calls, emails, and other correspondence.
Shift Leader
Baskin Robins
Parker
01.2019 - 04.2020
- Supervised daily operations to ensure efficient store functioning.
- Trained new team members on customer service and product knowledge.
- Resolved customer complaints promptly to enhance satisfaction and loyalty.
- Implemented food safety standards to ensure compliance with health regulations.
- Assisted in creating promotional displays to attract customer attention and sales.
- Verified that cash drawers contained correct amounts of money during opening and closing shifts.
Education
Cosmetology License - Cosmetology
Aveda Institute
Denver, CO07-2024
High School Diploma -
Excel High School
Online09-2022
Skills
- Appointment scheduling
- Hair coloring
- Shampooing and conditioning
- Styling techniques
- Customer relationship management
- Salon operations
- Inventory management
- Effective communication
- Problem solving
- Time management
Timeline
Hairstylist's Assistant
Hair Can Dance
12.2024 - Current
Junior Hairstylist
La Tierra Salon and Day Spa
09.2024 - 11.2024
Receptionist
La Tierra Salon and Day Spa
07.2023 - 09.2024
Receptionist
At The Beach Tanning
11.2022 - 03.2023
Spa Receptionist
Honey Bunny Brazillan Wax
08.2021 - 03.2022
Shift Leader
Baskin Robins
01.2019 - 04.2020
Cosmetology License - Cosmetology
Aveda Institute
High School Diploma -
Excel High School
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