Hailey Hernandez
Golden
Summary
Dedicated professional with a strong focus on customer satisfaction and workplace safety. Proven ability to enhance service quality and maintain a secure environment. Committed to delivering results through effective communication and problem-solving skills.
Overview
7
7
years of professional experience
Work History
Server
Frist Watch
Golden
2022.06 - Current
- Coordinated with kitchen staff to expedite meal delivery.
- Provided excellent customer service to enhance dining experiences.
- Assisted in training new servers on menu items and service standards.
- Addressed customer concerns promptly to enhance satisfaction.
- Utilized menu knowledge to assist customers in making informed selections.
Dental Assistant
Gateway Family Dentistry
Gilbert
2021.08 - 2023.01
- Assisted dentists during procedures, ensuring patient comfort and safety.
- Sterilized and prepared dental instruments for various treatments and surgeries.
- Educated patients on oral hygiene practices and post-treatment care, enhancing their understanding and compliance.
- Collaborated with team members to ensure a clean and organized workspace, contributing to efficient operational flow.
- Provided chair-side assistance during procedures, facilitating smooth transitions by passing instruments and managing suction devices.
Server
First Watch
Mesa
2019.10 - 2022.06
- Provided exceptional service to high volume of daily customers.
- Delivered exceptional customer service to enhance guest satisfaction.
- Managed POS terminals to accurately input orders and process transactions.
- Executed opening and closing duties, including setting up dining area and restocking supplies for seamless operations.
Education
Certicant in Dental Assisting - Dental Assistant
American Institue of Dental Assisting
Mesa, AZ2020-05
High School Diploma -
Flagstaff High
Flagstaff, AZ2017-06
Skills
- Menu knowledge
- POS operation
- Food safety
- Order management
- Customer service
- Customer retention
- Team collaboration
- Time management
- Employee training
Timeline
Server
Frist Watch
2022.06 - Current
Dental Assistant
Gateway Family Dentistry
2021.08 - 2023.01
Server
First Watch
2019.10 - 2022.06
Certicant in Dental Assisting - Dental Assistant
American Institue of Dental Assisting
High School Diploma -
Flagstaff High