Haidee Castanon
Server/Bartender
Colorado Springs
Summary
Motivated and adaptable professional with a TIPS certification and a background in nursing and the hospitality industry, seeking a bartending position. With experience in providing compassionate care and exceptional service in fast-paced restaurant environments. Committed to offering outstanding service, mastering mixology, and ensuring both a fun and safe atmosphere for guests while providing top-notch service and crafting memorable experiences.
Overview
1
1
Certification
Work History
Registered Nurse
Optum Dermatology
- Provide excellent care to patients, demonstrating strong attention to detail, empathy, and active listening—skills that translate well to bartending.
- Work in fast-paced environments, prioritizing tasks to maintain efficiency and patient satisfaction.
- Use critical thinking and quick decision-making to address emergency situations—skills essential in high-pressure bar settings
- Collaborate with teams to ensure the overall well-being and safety of individuals in both clinical and social settings
Server
El Ranchito
- Served food and beverages promptly with focused attention to customer needs.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
- Learned and followed local alcohol laws to keep restaurant compliant with regulations.
- Built rapport with guests to enhance their dining experience and encourage return visits.
- Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
Server
Royal Thai
- Greeted guests warmly to foster welcoming environment.
- Maintained accuracy and efficiency when processing sales transactions.
- Provided attentive service, regularly checking in on guests to ensure their needs were met.
- Showcased extensive knowledge of cocktail menus, confidently answering questions and making recommendations to suit individual preferences.
Education
Associate of Science - Nursing
Pueblo Community College
Pueblo, CO05-2022
Skills
- Customer Service: Strong ability to build rapport with customers and maintain positive relationships
- Multitasking: Adept at managing multiple tasks simultaneously in high-pressure environments
- Teamwork: Works well with team members to ensure smooth service and customer satisfaction
- Attention to Detail: Ensuring accuracy in drink orders, cleanliness, and customer needs
- Safety & Health: Knowledge of health regulations, safe drinking practices, and first-aid (from nursing background)
- POS Systems & Cash Handling: Experience using point-of-sale systems and handling cash transactions
- Communication: Clear and effective communication with customers and team members
Certification
TIPS (Training for Intervention ProcedureS) Certification - Health Communications, Inc.
Timeline
Registered Nurse
Optum Dermatology
Server
El Ranchito
Server
Royal Thai
Associate of Science - Nursing
Pueblo Community College