Gwin Melissa
Westminster
Summary
Professional with a proven track record at Bout Time Pub and Grub, enhancing guest satisfaction through effective staff training and operational improvements. Skilled in cost control and team leadership, I successfully developed training materials that streamlined onboarding processes, fostering a culture of excellence and efficiency in service delivery.
With a solid background in management and operations, I am ready to excel in leadership. Known for strong team collaboration, adaptability, and achieving tangible results, and trusted for reliability and effective problem-solving in dynamic environments.
Overview
12
12
years of professional experience
Work History
Assistant General Manager
Bout Time Pub and Grub
11.2022 - Current
- Streamlined daily operations to enhance guest satisfaction and service efficiency.
- Trained and mentored new staff on operational procedures and customer service standards.
- Developed training materials to improve onboarding processes for new employees.
- Collaborated with management to implement cost control measures, reducing waste significantly.
- Assisted in inventory management, ensuring optimal stock levels and minimizing shortages.
- Handled cash accurately and prepared deposits.
- Collaborated with the General Manager on marketing initiatives to increase brand awareness and drive sales growth.
Early Childhood Education Teacher
Wooden Shoe Preschool
02.2014 - 04.2021
- Developed and implemented engaging lesson plans tailored to diverse learning needs.
- Fostered a positive classroom environment promoting social and emotional development.
- Collaborated with parents to support children's educational goals and progress.
- Utilized assessment tools to evaluate student performance and adjust instructional strategies.
- Trained and mentored new educators on classroom management techniques and curriculum standards.
Education
Bachelor of Science - Human Services
Coloumbia College
Denver, COAssociate of Applied Science - Criminal Justice
Colombia College
Denver, COSkills
- Guest satisfaction
- Staff training
- Operational procedures
- Cost control
- Team leadership
- Communication skills
- Staff management
- Employee scheduling
- Food safety and sanitation
- Vendor relationship management
- Customer service
Timeline
Assistant General Manager
Bout Time Pub and Grub
11.2022 - Current
Early Childhood Education Teacher
Wooden Shoe Preschool
02.2014 - 04.2021
Bachelor of Science - Human Services
Coloumbia College
Associate of Applied Science - Criminal Justice
Colombia College