Summary
Overview
Work History
Skills
Certification
Timeline
BusinessDevelopmentManager
Gustavo Sierra

Gustavo Sierra

Food And Beverage Manager
Cartagena,BOL

Summary

Results-driven professional with a strong background in the hospitality industry, seeking a management position within a company in the hospitality industry. Extensive experience in food and beverage and front desk operations, as well as a solid foundation in restaurant management. Committed to delivering exceptional service to clients and customers while aligning with company objectives. Skilled in strategic planning and decision-making, leveraging industry knowledge to drive high-level outcomes. Proven track record of effectively managing substantial operations, including planning, purchasing, and collaborating with departmental heads and suppliers to optimize cost efficiency. Exceptional interpersonal, communication, and negotiation skills that foster positive working relationships both internally and externally. Thrives in challenging environments and consistently demonstrates sound judgment. With 12 years of progressive growth in the food & beverage hospitality field, including experience in the international cruise ship industry, brings a unique perspective to customer service excellence, food and beverage training, and team leadership.

Overview

2025
2025
years of professional experience
2
2
Certifications
2
2
Languages

Work History

Beverage Operations Manager

Celebrity Cruises
WESTON, FL
12.2017 - 08.2024
  • Responsible for the management of 120 employees across 27 bars, 13 aboard the most luxury cruise ships of the company, the Celebrity Silhouette, Solstice and Equinox premier vessels in the industry
  • Accountable for managing sales plan, recruitment and training for management positions, inventory control and purchasing for over 2,000 beverages daily.
  • Utilizing extensive understanding of requirements to participate in strategic planning and annual budgeting, working with senior management teams
  • Part of team developing, creating, and introducing three new concepts for the celebrity fleet, providing input into sales and marketing campaigns within international publications
  • Manage 16 - 27 bar outlets and wine cellar on board the ship. Ensures the smooth running of the department on a day-to-day basis. Directs, coaches, supports, supervises and evaluates the performance of all direct reports: Assistant Bar Manager, Cellar Master, 3-5 Head Bartenders, 20-25 Bartenders, 16 - 20 Sommeliers, 25-35 Bar Servers, 4-6 Utility Staff
  • Improve and maintain sales and profitability and reduces/eliminates guest complaints. Approves and oversees all bar requisitions, inventories, bar par levels, transfers, cocktail parties, time and locations, cost control, opening/closing bar hours, and working schedules.
  • Responsible for cost containment through the proper use, handling and maintenance of records, reports, supplies and equipment.
  • Responsible for the upkeep and maintenance of all ships' bars, lounges, service bars and bar storage areas.
  • Developed ongoing training initiative to improve beverage knowledge of serving employees.
  • Responded to customer complaints, addressing concerns, and distress with amicable interactions.
  • Maintained highest standards for beverage quality and service.

Sr Assistant Beverage Manager

Celebrity Cruises
WESTON, FL
02.2015 - 10.2017
  • Physically in charge of all Beverage operations Manage 16 - 27 bar outlets and wine cellar on board the ship. Ensures the smooth running of the department on a day-to-day basis.
  • Increased customer satisfaction with timely responses to inquiries, thorough research, and effective problem-solving strategies.
  • Evaluated employee performance through regular feedback sessions, setting clear expectations for growth and development opportunities.

Night Auditor

Hampton Inn By Hilton Lake Placid NY
LAKE PLACID , NY
  • Prepared detailed end-of-shift reports, highlighting noteworthy incidents or areas requiring improvement for management review.
  • Generated and printed daily financial reports to track hotel performance.
  • Maintained accurate financial records by diligently balancing daily revenue reports and identifying discrepancies.
  • Looked over pending check-ins and payment processes to complete closing procedures.
  • Coordinated with housekeeping staff to address any overnight room maintenance requests or special accommodations needed.

Assistant Beverage Manager

Celebrity Cruises
03.2013 - 10.2015
  • Physically in charge of Martini bar Pool Bar and Restaurant service on Beverage operations

Sommelier

Celebrity Cruises
WESTON, FL
04.2012 - 03.2013
  • Wine Service in the main Restaurant

Bar Server

Celebrity Cruises
04.2011 - 04.2012

General Manager

Gazel Gas station
02.2005 - 08.2010
  • In charge of Sales, Service and accounting process in charge of scheduling of sales stewards, in charge of inventory.

Skills

Certification

WSET 2

Timeline

Beverage Operations Manager

Celebrity Cruises
12.2017 - 08.2024

Sr Assistant Beverage Manager

Celebrity Cruises
02.2015 - 10.2017

Assistant Beverage Manager

Celebrity Cruises
03.2013 - 10.2015

Sommelier

Celebrity Cruises
04.2012 - 03.2013

Bar Server

Celebrity Cruises
04.2011 - 04.2012

General Manager

Gazel Gas station
02.2005 - 08.2010

Night Auditor

Hampton Inn By Hilton Lake Placid NY
Gustavo SierraFood And Beverage Manager