Gustavo Andres Preciado Babativa
Professional In Sports Science
Bogota
Summary
Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Overview
7
7
years of professional experience
Work History
Temporary Sales Advisor at Inkanta Design Store
Estibol S.A.S
07.2018 - 01.2021
- Increased sales by offering advice on purchases and promoting additional products.
- Listened to customer details and offered matching solutions to meet wide range of requirements.
- Assisted customers with after-sales support, resolving issues quickly and maintaining high satisfaction levels.
- Collaborated with team members to achieve monthly sales goals and improve overall performance.
Customer Service Representative
EXL
11.2022 - 10.2023
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
Quality Compliance Analyst
EXL
11.2023 - Current
- Implemented corrective actions to address identified non-compliance issues, ensuring continuous process improvement.
- Created detailed reports on audit findings, enabling senior leadership to make well-informed decisions regarding quality control initiatives.
- Increased efficiency in regulatory reporting by creating automated systems for data collection and analysis.
- Evaluated supplier performance against established criteria, ensuring continued alignment with organizational goals and expectations around product quality.
Education
Bachelor of Science - Sport Science
UDCA
Bogotá, Colombia 05.2001 -
Skills
Quality management systems
Timeline
Quality Compliance Analyst
EXL
11.2023 - Current
Customer Service Representative
EXL
11.2022 - 10.2023
Temporary Sales Advisor at Inkanta Design Store
Estibol S.A.S
07.2018 - 01.2021
Bachelor of Science - Sport Science
UDCA
05.2001 -
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