Gustavo Tamayo
Consecutive interpreter/ Superviso
Bogota
Summary
Dedicated and enthusiastic customer service professional, committed to delivering exceptional service with a passion for efficiency and professionalism. Adept at handling tasks with a proactive and results-driven approach. Eager to learn and explore new areas related to my role, with a proven ability to develop and mentor teams to achieve goals through strategic planning and execution. Possesses a natural talent for language acquisition and excels in decision-making. Adaptable to various challenges and life scenarios with ease and confidence.
Overview
11
11
years of professional experience
2
2
Certifications
Work History
Contract interpreter
GLOBO
9 2023 - Current
- Responsible for conveying the message from the English-speaking client to the Limited-English proficient customer
- At all times guaranteeing the accuracy of the information rendered to the other end
- Video-interpreting skills upon the client’s needs
- Wide English-vocabulary in subjects such as medical terms, Insurance company´s terms, Utility services´ terms, School systems, among others.
Supervisor
Teleperformance
01.2021 - Current
- Developing bilingual personnel as medical and insurance interpreters
- Creating action plans and strategies to reach weekly and monthly goals
- Make time of the agents more efficient and productive for the company
- Ensuring compliance to client’s guidelines and procedures when calls are taken
- Follow ups on disciplinary measures on agents
- Weekly and monthly performance presentations
- Managing high security processes
- Also, providing interpretation for the campaign a support.
Interpreter/Video Interpreter
Teleperformance
09.2019 - 12.2020
- Responsible for conveying the message from the English-speaking client to the Limited-English proficient customer
- At all times guaranteeing the accuracy of the information rendered to the other end
- Video-interpreting skills upon the client’s needs
- Wide English-vocabulary in subjects such as medical terms, Insurance company´s terms, Utility services´ terms, School systems, among others
- Top notch Customer service skills.
Supervisor/Coach
SITEL COLOMBIA
01.2017 - 01.2019
- Developing personnel as customer service Reps in professional areas
- Creating action plans and strategies to reach weekly and monthly goals
- Make time of the agents more efficient and productive for the company
- Follow ups on disciplinary measures on agents
- Weekly and monthly performance presentations
- New hires interviews for last filter of recruitment process
- Managing high security processes on the floor (PCI compliance).
Customer service agent
SITEL COLOMBIA
01.2016 - 01.2017
- Taking calls and resolving callers/users concerns and requirements
- Following quality guidelines for processes
- Helping customers with high professionalism while on call
- Floor support/Mentor
- Backup coach.
Receptionist
THE DREAMER HOSTEL
01.2014 - 01.2016
- Greet and welcome new guests
- Organize availability on booking systems
- Be on top of the HOSTEL´s facilities (Cleanliness and everything working and looking neat)
- Organize recreational activities for days of the week
- Offer and recommend best activities or spots in the city (or close to it)
- Being on top of the BAR and its bookkeeping.
Education
High school I.E.D. San Francisco Javier
Técnico en sistemas - undefined
Corporación Bolivariana del Norte
International business - undefined
Universidad del Magdalena
Santa Marta, ColombiaSkills
Client Confidentiality
Verbal Communication
Subject matter expertise
Memory retention
Certification
INTERPRETATION CERTIFICATES
Id
1082960296
Languages
English
Spanish
References
Cesar Blanco, 3016643690, Angi Galeano, 3508906575, Daniel Pardo, 3187304967, Erik Bravo, The dreamer hostel, 3185647496, Juan Canon, SITEL SA, 3044211770 / (1)5242000, Adolfo Tamayo, 3053391876, Adolfo Tamayo fumigaciones, Enith Tamayo, 3012194972, Gobernación del Magdalena
Timeline
Supervisor
Teleperformance
01.2021 - Current
Interpreter/Video Interpreter
Teleperformance
09.2019 - 12.2020
Supervisor/Coach
SITEL COLOMBIA
01.2017 - 01.2019
Customer service agent
SITEL COLOMBIA
01.2016 - 01.2017
Receptionist
THE DREAMER HOSTEL
01.2014 - 01.2016
Contract interpreter
GLOBO
9 2023 - Current
High school I.E.D. San Francisco Javier
Técnico en sistemas - undefined
Corporación Bolivariana del Norte
International business - undefined
Universidad del Magdalena
INTERPRETATION CERTIFICATES
OTHER JOB’S CERTIFICATION
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