Gustavo Mota

• Supervised drive-thru team to ensure efficient service and accurate order fulfillment.
• Trained new employees on customer service standards and operational procedures.
• Managed daily workflow to optimize speed and quality of drive-thru operations.

• Set team members in position to effectively

Achieve goals during lunch rush.

• Conducted regular team meetings to discuss goals, challenges, and best practices in service efficiency.
• Conducted weekly meetings with staff members to discuss upcoming events, menu changes or operational updates.

• Managed inventory levels to ensure product availability for customers.
• Organized merchandise displays to enhance visual appeal and customer engagement.
• Collaborated with team members to maintain store cleanliness and organization.
• Executed pricing updates and signage changes in alignment with company standards.

• Developed training materials for new team members at fast-casual restaurant.
• Conducted hands-on training sessions for staff on customer service standards.
• Facilitated workshops to enhance employee skills in food safety protocols.
• Mentored team members to improve operational efficiency and teamwork.
• Collaborated with management to identify areas for staff development and improvement.