Gustavo Maestre

• Work collaboratively with functional leaders to implement new procedures and corrective actions to improve quality.
• Achieve team goals through formalized training plans, coaching, and performance management.
• Monitor budget and utilized operational resources.
• Monitor office workflow and administrative processes to keep operations running smoothly.
• Oversee day-to-day production activities in accordance with business objectives.

• Increase company growth through collaboration with sales and marketing departments.
• Identify opportunities to improve business process flows and productivity.
• Collaborated with senior executive to develop strategic initiatives and long term goals.

• Develop relationship with corporate client (s), through operational and strategic actions in favor of contractual agreement fulfilment

• Maintain constant and fluid communication with Senior Operations Director reporting relevant day-to-day issues of accounts in charge.
• Generation of farming strategies and development / growth of accounts in charge.

• Manage, represent, and direct the daily activities of one or more operating units.
• Plan and coordinate the execution of strategies to improve profitability, productivity, and efficiency in all operations under his charge.
• Manage compliance with Financial, Operational and Corporate KPIs.
• Manage and develop a highly motivated work team in line with the management and organizational development processes, the values, and the DNA of Teleperformance.
• Continuously research, identify and introduce process improvement measures and approve actions or elevate them to a higher level if appropriate.

• Overall responsibility for the ESRI offshore support center operational performance
• Manage site performance metrics and ensure compliance with the relevant agreements
• Develop and manage the support center personnel skill enhancement
• Optimize group size to ensure the SLAs are met

• Administered monthly and annual reviews to direct reports and set clear and measurable goals, action plans, and follow-up procedures.
• Drove performance of staff by creating incentives and positive work atmosphere and administering recognition and rewards programs.
• Led employee relations through effective communication, coaching, training, and development.