Gustavo Cordova

Bilingual sales professional with a strong record in automotive sales, customer service, and contract negotiation. I have consistently delivered top performance, ranking as the number one consultant in my store and top three across all stores, even while navigating serious personal and work challenges. I also bring hands-on vehicle appraisal experience, giving me a stronger understanding of used-car values, inspection points, and how to communicate transparently with clients.

I’m known for stepping up wherever I’m needed. Whether it’s closing deals for other consultants, helping move cars, supporting detail, unburying vehicles in the snow, or assisting service and lot techs, I do whatever it takes to keep the store running smoothly. I’ve built strong working relationships across all departments because I believe that understanding every part of the dealership makes you better at serving customers.

Fluent in Spanish and experienced with a wide range of client situations, I focus on being direct, empathetic, and solution-oriented. I’ve also been teaching myself how to use AI tools to streamline work, improve communication, and enhance the customer experience.

I’m applying for the Service Advisor role because I want to grow, learn, and contribute in a part of the dealership that has always interested me. I’m not chasing a title. I’m trying to move into a position where I can develop new skills, bring real value, and support the team at a higher level.

A top performing bilingual sales professional with a proven track record at Planet Hyundai, consistently ranking as the number one consultant in the store and top three across all stores. I’ve built my reputation on being the person who steps up when things get tough. During some of the hardest personal months of my life, and while dealing with ongoing work pressure, I still delivered strong numbers, high client satisfaction, and reliable consistency that management could count on.

I’ve operated far beyond my job title. I’ve helped close deals for other consultants, handled deliveries, moved and unburied vehicles during snowstorms, supported detail and lot operations, and jumped into service whenever a guest needed help. I’ve built genuine relationships across every department. Finance, service advisors, parts, porters, lot techs, managers, and even construction crews know they can rely on me to get things done without excuses. That cross-department trust is something I earned through years of showing up early, staying late, and taking care of customers and coworkers the right way.

My skillset goes beyond sales. I bring real appraisal experience, a strong understanding of vehicle conditions and values, and the ability to communicate recommendations clearly and honestly. My customer service approach is built around empathy, clarity, and problem-solving, especially with clients dealing with stressful situations like insurance totals, lease issues, or complicated deals. Being fluent in Spanish has allowed me to help families and clients who usually don’t get the same level of communication or care at other stores.

I’ve invested heavily in growth. I study sales psychology, negotiation, communication frameworks, and I’ve integrated AI and automation into my workflow to work smarter, organize leads better, deliver faster follow-ups, and improve the customer experience. I’m intentional about learning skills that make the dealership better, not just me.

Through remodels, low inventory months, policy changes, staffing challenges, and major incentive shifts, I stayed focused and kept producing. What sets me apart is not just the numbers. It’s the resilience, the loyalty, and the way I keep things moving, even when I’m overwhelmed.

I’m ready to bring that same energy, discipline, and customer-first mindset into the service department. I want to grow, expand my skillset, learn a new side of the business, and be an asset where the dealership needs me most.