Gustavo Castilla De Ávila
Profesional Butler
Cartagena de Indias
Summary
Diligent and dedicated Butler with 17 years of experience in costumer service. Exemplary communication and administrative skills. Offering demonstrate 17-year history of anticipating employer needs and keeping affairs organized.
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
17
17
years of professional experience
2
2
years of post-secondary education
2
2
Languages
Work History
Senior Butler
SOFITEL LEGEND SANTA CLARA HOTEL
Cartagena
11.2020 - 05.2023
- Inspected all cleaning and household tasks for alignment with quality standards.
- Arranged for extra bedding, linens, towels and furniture to satisfy guests.
- Supervised the butler staff of 5 by maintaining work schedule, distributing assignments and paychecks to staff and offering assistance with work duties.
- Identified needs and coordinated plans for travel and out-of-town functions.
- Handled incoming mail, bills and invoices and completed appropriate actions.
- Provided staff coaching, mentoring, and consultation to enhance performance and professional development.
Logistic Coordinator
GALAVANTA TRAVEL SAS
Cartagena
11.2018 - 08.2020
- Strengthened communication skills through regular interactions with others.
- Paid attention to detail while completing assignments.
- Worked effectively in fast-paced environments.
- Worked well in a team setting, providing support and guidance.
- Developed strong organizational and communication skills through coursework and volunteer activities.
- Completed paperwork, recognizing discrepancies and promptly addressing for resolution.
- Applied effective time management techniques to meet tight deadlines.
Operations Manager, Customer Experience
HOTEL BOVEDAS DE SANTA CLARA
Cartagena
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Participated in team projects, demonstrating an ability to work collaboratively and effectively.
- Demonstrated a high level of initiative and creativity while tackling difficult tasks.
- Demonstrated creativity and resourcefulness through the development of innovative solutions.
- Provided professional services and support in a dynamic work environment.
- Learned and adapted quickly to new technology and software applications.
Head Butler
SOFITEL LEGEND SANTA CLARA HOTEL
Cartagena
- Developed strong organizational and communication skills through coursework and volunteer activities.
- Worked flexible hours across night, weekend and holiday shifts.
- Used strong analytical and problem-solving skills to develop effective solutions for challenging situations.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Kept and developed new specials rituals for clients
Butler
Sofitel Legend Santa Clara Hotel
Cartagena
- Participated in team meetings and staff training sessions.
- Worked closely with guests, some VIP, or celebrity, with high degree of respect for privacy.
- Identified needs and coordinated plans for travel and out-of-town functions.
- Preserved patient safety by following safety protocols.
- Arranged for extra bedding, linens, towels and furniture to satisfy guests.
Concierge Assistant Supervisor
SOFITEL LEGEND SANTA CLARA HOTEL
Cartagena
- Scheduled and confirmed restaurant reservations for guests.
- Worked closely with guests, some VIP, or celebrity, with high degree of respect for privacy.
- Assistance to any request the clients would have
- Coordinating tours and transportation to the clients.
Bellman
SOFITEL LEGEND SANTA CLARA HOTEL
Cartagena de Indias
04.2006 - 02.2007
- Managed and scored the luggage of the clients all the time
- Delivered packages or messages for the clients
- Cleaned the luggage room and car everyday
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Responded to customer requests for products, services, and company information.
- Developed customer service policies and procedures to meet and exceed industry service standards.
Education
English As A Second Language -
Centro Cultural Colombo Americano
Cartagena 09.1998 -
Butler Training - Hospitality
International Institute of Modern Butlers
Colombia 08.2012 - 08.2012
Skills
Senior citizen care
undefinedAdditional Information
- Certificación: Para todos los efectos legales, certifico que toda la información anotada en la presente hoja de vida es veraz y puede ser verificable en cualquier momento
Accomplishments
- Supervised team of 5 staff members.
- Collaborated with team of 5 butlers in the development of the new rituals.
Timeline
Senior Butler
SOFITEL LEGEND SANTA CLARA HOTEL
11.2020 - 05.2023
Logistic Coordinator
GALAVANTA TRAVEL SAS
11.2018 - 08.2020
Butler Training - Hospitality
International Institute of Modern Butlers
08.2012 - 08.2012
Bellman
SOFITEL LEGEND SANTA CLARA HOTEL
04.2006 - 02.2007
English As A Second Language -
Centro Cultural Colombo Americano
09.1998 -
Operations Manager, Customer Experience
HOTEL BOVEDAS DE SANTA CLARA
Head Butler
SOFITEL LEGEND SANTA CLARA HOTEL
Butler
Sofitel Legend Santa Clara Hotel
Concierge Assistant Supervisor
SOFITEL LEGEND SANTA CLARA HOTEL
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