GUSTAVO ALVAREZ JUMAH
Av. C. 127 #58-45 Bogota
Summary
Detail-oriented onboarding specialist with expertise in cross-functional coordination and new hire orientation. Proven ability to enhance employee engagement and streamline onboarding processes to improve retention.
Pursuing full-time role that presents professional challenges and leverages interpersonal skills, effective time management, and problem-solving expertise.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Onboarding-specialist
Hard Rock Casino
Tampa, Fl
10.2023 - 10.2025
- Facilitated onboarding processes for new hires, ensuring compliance with company policies.
- Coordinated orientation sessions, enhancing employee engagement and retention.
- Developed training materials that streamlined the onboarding experience for new employees.
- Managed documentation and verification of new hire paperwork to ensure accuracy.
- Monitored progress of new hires, providing support to enhance their transition into roles.
Manager, Sales and Customer Support
Viaje Envios
Brandon, FL
02.2020 - 09.2023
- Led sales team to achieve quarterly revenue targets through strategic planning and effective resource allocation.
- Developed customer support protocols to enhance service delivery and improve client satisfaction rates.
- Trained and mentored staff on sales techniques and customer engagement strategies, fostering a high-performance culture.
- Streamlined communication between sales and support teams, reducing response times and improving overall efficiency.
Recruiter Specialist
Fluent
Vancouver, BC
12.2017 - 09.2019
- Collaborated with hiring managers to understand staffing needs and develop targeted recruitment strategies.
- Conducted comprehensive candidate screenings and interviews to assess qualifications and fit for roles.
- Managed candidate relationships throughout recruitment process, ensuring timely communication and feedback.
- Analyzed recruitment data to identify trends, inform decisions, and refine hiring processes for future placements.
Education
Bachelor of Arts - Graphic And Digital Design
Art Institute
Tampa FL05-2009
High School Diploma -
Temple Heights Christian School
Tampa FL05-2004
Skills
- Cross-functional coordination
- New hire onboarding
- Employee relations
- Talent acquisition
- Recruitment management
- New hire orientation
Certification
- Certified Interpreter & Translator,
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Onboarding-specialist
Hard Rock Casino
10.2023 - 10.2025
Manager, Sales and Customer Support
Viaje Envios
02.2020 - 09.2023
Recruiter Specialist
Fluent
12.2017 - 09.2019
Bachelor of Arts - Graphic And Digital Design
Art Institute
High School Diploma -
Temple Heights Christian School