GUILLERMO ANDRES LUQUETTA ARMIROLA
Telecommunications Engineer
Davie,FL
Summary
Telecommunications Engineer, with 15 years of experience in the IT Support field. Excellent technical skills, detail-oriented and ability to quickly learn. Problem-solving and troubleshooting skills. Great Interpersonal relationships and ability to assume responsibilities with a high level of professionalism. Currently studying in getting CompTIA A+ Certification.
Overview
3
3
Certifications
4
4
years of post-secondary education
12
12
years of professional experience
Work History
IT End User Support Analyst LatAm
SENCINET LATAM COLOMBIA
Bogota, Cundinamarca
10.2020 - Current
- Under supervision to evaluate, co-ordinate, test and install software/hardware provided by suppliers with appropriate controls and standards e.g.
- Laptops/Desktops, Firewalls/Data Security, DBMS, MVS software, Network software and hardware.
- Under supervision to test & install software maintenance upgrades provided by suppliers.
- To provide problem diagnosis and resolution liaising with technical manager, peers, suppliers and customer/developer groups where appropriate; could be asked to provide full 24-hour on call emergency support.
- To ensure operational procedures are in place, maintained and followed as approved by technical team leader.
- To support recovery activities following failure including disaster recovery.
- To provide limited advice & guidance to other groups on technical and operational issues.
- To provide resource and expertise to support product evaluations with other groups/customers.
- Giving support for almost 300 users, located in Colombia, Peru, Chile and Argentina.
IT End User Support Analyst LatAm
BT LATAM COLOMBIA
Bogota, Cundinamarca
03.2020 - 10.2020
- Under supervision to evaluate, co-ordinate, test and install software/hardware provided by suppliers with appropriate controls and standards e.g.
- Laptops/Desktops, Firewalls/Data Security, DBMS, MVS software, Network software and hardware.
- Under supervision to test & install software maintenance upgrades provided by suppliers.
- To provide problem diagnosis and resolution liaising with technical manager, peers, suppliers and customer/developer groups where appropriate; could be asked to provide full 24-hour on call emergency support.
- To ensure operational procedures are in place, maintained and followed as approved by technical team leader.
- To support recovery activities following failure including disaster recovery.
- To provide limited advice & guidance to other groups on technical and operational issues.
- To provide resource and expertise to support product evaluations with other groups/customers.
- To ensure all appropriate documentation is provided and maintained to the ISO9001 standard.
IT Support Engineer
EPIROC COLOMBIA
Bogota, Cundinamarca
12.2017 - 03.2020
- Financial responsibility over the result of the IT department.
- Ensure a close working relationship with other IT organizations to achieve the highest quality of support.
- Management of the relationship with the internal client to identify, investigate and recommend changes in the provision of the service, in order to reduce costs and improve the quality of customer service provision.
- Lead the IT service team.
- Ensure that all incidents are captured and sent for resolution within the service agreement and that all incidents escalated and claims are answered in a timely manner.
- Manage all events within the Service agreement and / or KPI commitments.
- Prepare statistical reports, weekly activities and / or monthly management reports.
Support and Development Engineer
ATLAS COPCO COLOMBIA
Bogota, Cundinamrca
07.2014 - 12.2017
- Offer end user IT support over 100 users across Colombia, Panamá and Venezuela.
- Windows 2012 R2 Server Administration.
- Creation of group policies.
- Virtualization Platform Management VMWare vCenter Server 5.1.
- Physical infrastructure management.
- Update of IT inventories.
- Support in infrastructure projects and networks in Latin America.
- Administration of the corporate intranet portal based on Microsoft Sharepoint.
Infrastructure Administrator
Sancho BBDO
Bogota, Cundinamarca
03.2013 - 04.2014
- Active Directory Management.
- Responsible for making backups of databases to the Cloud.
- Update and maintenance of Switches.
- UPS maintenance monitoring.
- Virtualization Platform Management VMWare vCenter Server 5.1.
- Management of LAMP servers via SSH.
- Monthly report of website statistics.
Systems administrator
PROXIMITY COLOMBIA
Bogota, Cudinamarca
06.2010 - 02.2013
- Offer support for the projects that the company is developing.
- Management of LAMP servers via SSH.
- Monthly report of website statistics.
- Network monitoring.
- Manage content of the portals that are managed.
Systems Administrator
CEPSA COLOMBIA S.A
Bogota, Cundinamarca
06.2008 - 01.2010
- Make a backup of the information.
- Update the operating system and configure the changes.
- Install and configure the new hardware and software.
- Add, delete and modify information of user accounts, reset passwords, etc.
- Answer technical queries.
- Responsible for computer security.
- Responsible for documenting system configuration.
- Problem resolution.
- Optimal system configuration.
IT Manager
CEPSA COLOMBIA S.A
Bogota, Cundinamarca
12.2005 - 01.2006
- Manage the data network and IP telephony.
- Offer support to end users about IT issues.
- Make the study of the implementation of new technologies that facilitate the operation of the company.
Education
Google Project Management: Professional Certificat -
Coursera
United States 04.2021 - Current
PMP 5 Training - PMP
Intellingent Training
Bogota 12.2019 - 12.2019
ITIL V4 Foundations - ITIL
Intelligent Training
Bogota 08.2017 - 08.2017
ITIL V3 Certification - ITIL
Indudata
Bogota 12.2015 - 12.2015
Telecommunications Engineer - Computer Networking And Telecommunications
Universidad Piloto De Colombia
Bogota 01.2005 - 04.2009
Skills
Knowledge of Windows Operating Systems Servers 2008, 2012, 2016 and 7 and 10 for desktops Linux Azure, Active Directory, O365
Install and configure desktops, laptops, printers and servers Troubleshoot and repair Hardware & Software PC and Servers
Networking troubleshooting
Virtualization management on VMWare ESXi platforms
End User Support
Followed Up With End Users On The Status Of Tickets
Certification
ITIL V3 Foundations
Timeline
Google Project Management: Professional Certificat -
Coursera
04.2021 - Current
Microsoft Azure Data Fundamentals DP 900
03-2021
IT End User Support Analyst LatAm
SENCINET LATAM COLOMBIA
10.2020 - Current
IT End User Support Analyst LatAm
BT LATAM COLOMBIA
03.2020 - 10.2020
PMP 5 Training - PMP
Intellingent Training
12.2019 - 12.2019
IT Support Engineer
EPIROC COLOMBIA
12.2017 - 03.2020
ITIL V4 Foundations - ITIL
Intelligent Training
08.2017 - 08.2017
ITIL V3 Certification - ITIL
Indudata
12.2015 - 12.2015
ITIL V3 Foundations
12-2015
Support and Development Engineer
ATLAS COPCO COLOMBIA
07.2014 - 12.2017
Infrastructure Administrator
Sancho BBDO
03.2013 - 04.2014
Systems administrator
PROXIMITY COLOMBIA
06.2010 - 02.2013
Systems Administrator
CEPSA COLOMBIA S.A
06.2008 - 01.2010
IT Manager
CEPSA COLOMBIA S.A
12.2005 - 01.2006
Telecommunications Engineer - Computer Networking And Telecommunications
Universidad Piloto De Colombia
01.2005 - 04.2009