Guadalupe Sears
Vanilla Bean Coffee Shop and Catering
Littleton
1
Language
19
years of professional experience
Customer-focused professional with a solid background in service delivery. Skilled in resolving inquiries and enhancing customer experience through effective communication and problem-solving. Collaborates effectively within teams to drive customer satisfaction and loyalty, delivering results through empathetic service.
Work History
Barista Shift Supervisor
8 Years- Supervise daily operations, enhancing workflow efficiency and maintaining high service quality.
- Oversee department operations, facilitating smooth workflow and timely task completion.
- Train and mentor team members, improving customer engagement and product knowledge.
- Improve customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- Resolve customer inquiries through effective communication and problem-solving techniques.
- Enhance customer satisfaction by promptly addressing concerns and providing accurate information.
- Assist customers in navigating company website and placing online orders, improving overall user experience.
- Enhance customer loyalty by offering personalized solutions tailored to individual needs.
Administrative Coordinator
10 Years 7 Months- Led team to streamline procedures and enhance training programs, achieving operational excellence.
- Implemented cost control measures, reducing waste and improving overall profitability across multiple shifts.
- Supported daily store operations by coordinating staff schedules and task assignments.
- Assisted in inventory management, ensuring optimal stock levels and organization.
- Monitored sales performance, identifying trends and recommending strategies for improvement.
- Mentored new hires during their onboarding process, providing guidance on company policies and best practices for exceptional customer service.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Maintained positive customer relationships by responding quickly to customer service inquiries.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
Education
Bookkeeping and Payroll Certificate - Accounting and Finance
Skills
Bilingual in Spanish and English (written and oral communication)
Data entry accuracy
Self-motivated multitasker
Cash handling accuracy
Interpersonal skills
Organizational skills
Good communication skills and a people person
Highly enthusiastic
POS system operation
Customer service
Inventory controls
Opening and closing procedures
Languages
Spanish
Native or Bilingual
Timeline
Barista Shift Supervisor
Vanilla Bean Coffee Shop and Catering
08.2018 - CurrentRead More
Administrative Coordinator
Sodexo Campus Services
01.2008 - 08.2018Read More
Community College of Denver
Bookkeeping and Payroll Certificate from Accounting and Finance
Read More