Guadalupe Ramos Garcia
Colorado Springs
Summary
Dedicated professional with a proven track record at Memorial Hospital Central, adept in customer service and problem-solving. Excelled in a fast-paced environment, showcasing a friendly attitude and exceptional communication skills. Achieved efficient workflow management and insurance verification, demonstrating a strong commitment to quality patient care and teamwork.
Overview
8
8
years of professional experience
Work History
IVS Surgery Authorization Team
Memorial Hospital Central
12.2021 - Current
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Worked flexible hours across night, weekend, and holiday shifts.
- Managed time efficiently in order to complete all tasks within deadlines.
- Passionate about learning and committed to continual improvement.
- Excellent communication skills, both verbal and written.
- Scheduling system wide teams, Internal/External departments for upcoming procedures being done in our system wide UCHealth facilities.
- Work very closely with RAC (Internal Clinic Authorization team) clinics, Financial Team, O.R..
- Assuring if an authorization is required it is in place and/or securing an approved authorization if required.
- Setting up with correct Insurance, Demographics for date of service.
- Completes Eligibility and Benefits for surgeries for upcoming date of service.
- Adapt to each care site (Lutheran Hospital, Saint Joseph Hospital, Good Samaritan Hospital, etc.)
- Primary Responsibilities include: registration, insurance verification, cash collections, phone management, customer service, problem solving and workflow management.
- Collect information from incoming patients/ambulances and insure the correct patient is entered into the computer system.
PRN Patient Access Representative- Emergency
Lutheran Medical Center
08.2017 - Current
- Ensured compliance with HIPAA regulations to maintain confidentiality of sensitive patient information during all interactions.
- Stayed calm under pressure to and successfully dealt with difficult situations.
- Adapted quickly to changing demands within the healthcare environment, demonstrating flexibility and a strong commitment to quality patient care.
- Provided excellent customer service through active listening skills, understanding patient needs, and offering tailored solutions where applicable.
Education
High School Diploma -
South High School
Denver, COSkills
- Friendly, positive attitude
- Teamwork and collaboration
- Customer service
- Problem-solving
- Multitasking
- Computer skills
- Excellent communication
- Time management
Languages
English
Full Professional
Spanish
Full Professional
Timeline
IVS Surgery Authorization Team
Memorial Hospital Central
12.2021 - Current
PRN Patient Access Representative- Emergency
Lutheran Medical Center
08.2017 - Current
High School Diploma -
South High School
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