Guadalupe Ordaz Ramirez
Longmont
Summary
Dynamic Quality Assurance Technician with a proven track record at Claremont Foods, ensuring compliance with SQF and GMP standards. Skilled in problem-solving and effective communication, I excel in enhancing food safety protocols and resolving customer complaints, contributing to a culture of quality and excellence in food manufacturing.
Overview
8
8
years of professional experience
Work History
Quality Assurance Technician
Claremont Foods
Westminster, CO
03.2024 - Current
- Periodic inspection of all aspects of the operation and report deficiencies
- Communicate with production personnel and QA Management regarding out of specification food safety and quality monitoring
- Responsible for knowledge and adherence to Safe Quality Food (SQF) for Food Manufacturing standards as trained upon annually.
- • Ensures compliance to all regulatory standards including HACCP (Hazard AnalysisCritical Control Point), GMP (Good Manufacturing Practices), and SSOP's (Sanitation Standard Operating Procedures)
- Assist in customer complaint resolution and preventative action
Front Desk Receptionist
Hilton Garden Inn Hotel
Longmont, CO
01.2023 - 2024
- Managed front desk operations, ensuring smooth check-in and check-out processes for guests.
- Provided exceptional customer service by addressing guest inquiries and resolving issues promptly.
- Coordinated room assignments and maintained accurate reservation records using hotel management software.
- Communicated effectively with housekeeping and maintenance teams to enhance guest satisfaction.
- Monitored lobby area to maintain cleanliness and ensure a welcoming environment for guests.
Front Desk Receptionist
Urgent Care
Boulder, CO
01.2020 - 2021
- Assisted in training new front desk staff on operational procedures and customer service standards.
- Processed payments and managed cash transactions accurately during shifts.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Collected room deposits, fees, and payments.
Production Worker
OtterBox
Firestone, CO
01.2018 - 2020
- Implemented efficient filing systems for guest information, improving data retrieval times.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Scheduled, coordinated and confirmed appointments and meetings.
- Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
Education
High School Diploma -
Longmont High School
Longmont, COSkills
- GMP
- SQF
- Manage documents
- Measurements
- SSOP’S
- Solve problems
- Communication
- Hospitality
- CPR
Languages
Spanish
Professional Working
Timeline
Quality Assurance Technician
Claremont Foods
03.2024 - Current
Front Desk Receptionist
Hilton Garden Inn Hotel
01.2023 - 2024
Front Desk Receptionist
Urgent Care
01.2020 - 2021
Production Worker
OtterBox
01.2018 - 2020
High School Diploma -
Longmont High School