GUADALUPE MARINO
Aurora
Summary
Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand. Experienced professional with a strong background in technology-related roles. Proficient in software development, system administration, and technical support. Skilled in problem-solving and optimizing performance. Capable of managing projects and collaborating effectively with teams. Committed to continuous learning and staying current with industry trends to contribute to organizational success. Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
28
28
years of professional experience
1
1
Certification
Work History
Reservationist
Transdev
Englewood
11.2024 - Current
- I currently book trips for ADA clients out of Dallas.. the clients call in and tell us a date and time that they need a ride and we book it
- Researched and resolved customer issues.
- Verified guest information and payment options ensuring accuracy and completeness.
- Advised management on current trends in customer service practices.
- Coached staff on strategies to enhance performance and improve customer relations.
- Assisted customers via phone by providing confirmations, answering questions and offering general information.
Caregiver
Antonina Health Care
Centennial
11.2023 - 09.2024
- I would drive to the client's home, and I would clean, cook, or just sit with them to keep them company.
- Prepared meals according to dietary requirements and assisted with feeding when necessary.
- Observed changes in behavior or physical condition that may require medical attention and reported them promptly to supervisor.
- Assisted with meal planning to meet nutritional plans.
- Maintained clean and well-organized environment for client happiness and safety.
Data Entry
Exela Technologies
El Paso
10.2022 - 01.2023
- Capture data from Dental, UBs and Medical forms. Just Capture what is seen in UBs and Medical and as for Dental key according to the rules provided.
- Also I do some QA post which I making sure the data was captured correctly or if there's missing information and I would complete it
Customer Service/Cashier
Ollie's
Liberal
09.2022 - 10.2022
- Helped open the store, would open boxes price the items and categorize the items on different pallets.
- Then would pull out pallets and put items on the shelves.
- The went to Kansas City, MO to help open the new store for 4 days then came back to open our store.
Property Specialist
Emtech
El Paso
11.2021 - 06.2022
- I work at Fort Bliss as a Property Specialist with Response Force 1, basically doing inventory from laptops, chargers, radios, cell phones, cable locks, speakers, etc.
- Then we enter them into the system.
- When someone needs something, we issue the item or items then we wait for paperwork on who is requesting.
Customer Service Representative
El Paso Electric Contractor
El Paso
08.2021 - 09.2021
- Would take calls in English and Spanish, answer questions about the customer's bill, payments, setting up new service or stopping service and even setting up a payment arrangement.
Customer Service Representative
Check n Go
El Paso
05.2021 - 08.2021
- Do courtesy calls, do copies of pay stubs, bills, bank statements, verified bank account numbers and help fill out loan applications, cashed checks, load prepaid Net Spend cards.
- Daily open and close, runs to the bank when needed.
- Part time
TRANSACTION PROCESSOR
CONDUENT
EL PASO
08.2020 - 03.2021
- WOULD PROCESS IMAGES FROM SEVERAL TOLL AGENCIES AND I WOULD ENTER THE LICENSE PLATE NUMBER AND STATE INFORMATION SO IT COULD BE PROCESSED
OUTBOUND PSR/ CLAIMS PSR
TRIWEST HEALTHCARE ALLIANCE
EL PASO
11.2018 - 04.2020
- Outbound Calls: I would call providers and schedule doctor's appointments for the veterans, and I would fax all the documentation that was required by the provider to schedule the appointment.
- Would check to see if the veteran was able to keep the appointment and reschedule if needed.
- Claims (Inbound): I would answer incoming calls from providers checking to see if we have received the claims or if the claims have been paid sometimes, we would get a veteran that will call in stating that they have gotten a bill then we would check the account and get a hold of the provider to fix the situation.
- Sometimes I will receive a call from Veteran stating that they have received a bill so then I would collect all the information and would call the providers to let them know that the Veterans shouldn't have received a bill
Transaction Processor
Conduent
El Paso
07.2017 - 10.2018
- Enter data on a PC workstation from CRT images or client provided written Dental Claims or Medical Claims source documents.
- Which is keyed from written and image source documents according to the specific client.
- Performs data entry of material from source documents to a computer database.
- Transcribes routine pre-coded and identifiable alphanumeric data from source document.
- Ensures accuracy and completeness of data.
- Performs clerical tasks in the data entry function.
Database Administrator
Capgemini
El Paso
05.2017 - 07.2017
- Enter data on a PC workstation from CRT images or client provided written source documents.
- Which is keyed from written and image source documents according to the specific client.
- Performs data entry of material from source documents to a computer database.
- Transcribes routine pre-coded and identifiable alphanumeric data from source document.
- Ensures accuracy and completeness data.
- Performs clerical tasks in the data entry function.
Customer Service Representative
Conduent
El Paso
12.2016 - 04.2017
- Assisting participants on calls by answering their questions regarding COBRA benefits, questions about their billing and payments.
- Also confirming the account by protecting HIPPA.
- Would assist them from sending Carrier updates to sending forms that was needed
Direct Support Professional
Community Options
El Paso
03.2014 - 04.2017
- Support clients with intellectual disabilities; help prepare food, cleaning, help with showers, laundry, and passing their medications.
- Responsible for training and assisting individuals in various aspects of activities of daily living, while ensuring compliance with regulatory requirements and company policies and procedures.
- Also responsible for the health, safety, and emotional support of the individuals we are privileged to serve
Assistant Manager
Dollar General
Liberal
05.2013 - 09.2013
- Assist the manager in the day-to-day duties, supervise employees and report the activities of the day to the manager.
- The assistant manager might be asked to complete daily reports, schedule employees and intervene in employee disputes, creating work schedules, serving customers, completing sales transactions, bookkeeping, and several other duties specific to the industry.
- Responsible for the opening and closing
Direct Support Associate
Mosiac
Liberal
06.2011 - 04.2013
- Responsible for training and assisting individuals served in various aspects of activities of daily living, while ensuring compliance with regulatory requirements and company policies and procedures.
- Also responsible for the health, safety, and emotional support of the individuals we are privileged to serve
CSR/ Manager
Check Into Cash
Liberal
01.2007 - 11.2009
- Responsibility for office including meeting/exceeding all financial goals and profitability is accountable for and has the authority to properly operate the office on a day-to-day basis.
- Must ensure proper customer service and maintain company standards of quality in all areas such as new business development, collections.
- Responsible for collection of all accounts which include sending past due notices, certified letters, field calls, making phone calls on late accounts.
- Responsible for daily transactions involving customer service, approval of new accounts, banking business, closing delinquent accounts, balancing, filling the daily report, daily accounting forms.
- Report any mishaps of the day-to-day operations to the District Manager.
- Interviewing for new staff, develop schedules for all staff, conduct employee and report evaluations.
- Traveled to cover other stores such as Garden City, KS and Dodge City, KS or where every was needed
Customer Service Representative
Check n Go
Liberal
07.2005 - 08.2005
- Went for training in Wichita, KS for two when I was there did come courtesy calls, did copies of pay stubs, bill, bank statements, verified bank account numbers and help fill out loan applications
Salesclerk/ Cashier
Wal-Mart
Dodge City
05.2003 - 09.2003
- Jewelry: Helped customers with orders, repairs, and layaways and changing of batteries for their watches.
- Cashier: Would ring up the customers and help the customer by bagging their groceries and doing price checks and giving correct change
Salesclerk
Cowboy Supply
Dodge City
03.2003 - 05.2003
- Would help customers with layaways, shaping of their cowboy hat., did inventory, stock the shelves, cleaning answered the phones.
- Help the manager with hire, translated when needed.
- Supervised new help and trained.
- Step up the displays in the window, change the posters and prices.
- Would travel to other stores to open such as Guymon, OK; Dodge City, KS; Garden City, KS
Receptionist
Farmers Insurance
Liberal
06.2001 - 02.2003
- General Office clerk duties such as answering phones, filing, cleaning, watering of the plants, dusting.
- Also entered customer data on the computer, getting quotes ready, filing new claims, taking payments, and making sure all the paperwork is in the customer's file.
Salesclerk/ Department Manager
Dunlap's
Liberal
04.2001 - 06.2001
- I would take orders, answer phones, and help customers to find what they were looking for.
- I would order inventory for the Jewelry and Accessories department.
- I would set up displays, cleaning, sweeping and price tagging the items.
- Would help in other departments
Receptionist
National By Products
Garden City
10.2000 - 12.2000
- I would take orders, answer phones, weigh in trucks, keep track of what trailers are being picked up and dropped off.
- I would put data in the computer.
- Companies would call in and let me know what kind of pick-up it would be and would let me know when it was ready
Receptionist
Budget Way
Garden City
08.2000 - 10.2000
- I would answer phones, clean and filing.
- I would help customers fill out credit applications and call them back to let them know that they were approved.
- I would keep track of their credit applications
Salesclerk
Cowboy Supply
Liberal
07.1998 - 07.2000
- Would help customers with layaways, shaping of their cowboy hat., did inventory, stock the shelves, cleaning answered the phones.
- Help the manager with hire, translated when needed.
- Supervised new help and trained.
- Step up the displays in the window, change the posters and prices.
- Would travel to other stores to open such as Guymon, OK; Dodge City, KS; Garden City, KS
Receptionist
D & D Pump
Sublette
01.1997 - 07.1998
- Helped customers with their needs and routed them to the correct department, answered phones, cleaned and straightened up the office and organized files
Education
High School -
Sublette High School
Sublette, KansasSkills
- 10 KEY
- Customer service
- Data entry
- Bilingual English/Spanish
- Computer skills
- Phone etiquette
- Reliability
- Continuous improvement
Certification
CRISIS PREVENTION INTERVENTION (CPI)
References
Available upon request.
Timeline
Reservationist
Transdev
11.2024 - Current
Caregiver
Antonina Health Care
11.2023 - 09.2024
Data Entry
Exela Technologies
10.2022 - 01.2023
Customer Service/Cashier
Ollie's
09.2022 - 10.2022
Property Specialist
Emtech
11.2021 - 06.2022
Customer Service Representative
El Paso Electric Contractor
08.2021 - 09.2021
Customer Service Representative
Check n Go
05.2021 - 08.2021
TRANSACTION PROCESSOR
CONDUENT
08.2020 - 03.2021
OUTBOUND PSR/ CLAIMS PSR
TRIWEST HEALTHCARE ALLIANCE
11.2018 - 04.2020
Transaction Processor
Conduent
07.2017 - 10.2018
Database Administrator
Capgemini
05.2017 - 07.2017
Customer Service Representative
Conduent
12.2016 - 04.2017
Direct Support Professional
Community Options
03.2014 - 04.2017
Assistant Manager
Dollar General
05.2013 - 09.2013
Direct Support Associate
Mosiac
06.2011 - 04.2013
CSR/ Manager
Check Into Cash
01.2007 - 11.2009
Customer Service Representative
Check n Go
07.2005 - 08.2005
Salesclerk/ Cashier
Wal-Mart
05.2003 - 09.2003
Salesclerk
Cowboy Supply
03.2003 - 05.2003
Receptionist
Farmers Insurance
06.2001 - 02.2003
Salesclerk/ Department Manager
Dunlap's
04.2001 - 06.2001
Receptionist
National By Products
10.2000 - 12.2000
Receptionist
Budget Way
08.2000 - 10.2000
Salesclerk
Cowboy Supply
07.1998 - 07.2000
Receptionist
D & D Pump
01.1997 - 07.1998
High School -
Sublette High School
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