Griselda Villalobos
Eagle
Summary
Bilingual customer oriented with broad scope of sales. Ability to work at a fast pace.
Business-minded professional tackling any job task with gusto and precision. Demonstrates positive attitude and readiness to adapt to different situations.
Overview
15
15
years of professional experience
Work History
Owner/operator
Made the Cut
Eagle
03.2010 - Current
- Recruit and hire staff members
- Schedule client appointments
- Update and maintain customer information and records, such as beauty services provided
- Operate a cash register and receive payments from patrons
- Train or supervise other workers
- Assign works, schedules
- Ensure quality and timely delivery of service
- Resolve customer complaints
- Handled ordering necessary supplies
Store Manager
Family Dollar
Gypsum
04.2018 - 10.2022
- Operate cash register; scan items, process checks, and credit card transactions
- Performed opening and closing procedures
- Recruited, trained and supervised new employees.
- Created weekly work schedules for store personnel.
- Managed daily banking activities such as deposits and withdrawals.
- Resolved customer complaints in a timely manner.
- Established customer service standards and monitored staff compliance.
Baggage Claims Agent
American Airlines
Gypsum
09.2020 - 04.2022
- Provided excellent customer service
- Greet customers and answer questions regarding merchandise
- Collaborated with fellow team members to manage large volume of claims.
- Order merchandise, answer phone
- Documented all activities related to each claim within the appropriate system database.
- Reviewed and verified customer information to ensure accuracy of claim submission.
- Developed and maintained strong relationships with customers to ensure satisfaction.
- Provided customers with detailed explanations of their benefits and services as well as their rights under the terms of their policies.
Education
State of Colorado Cosmetology License -
Glenwood Beauty Academy
Glenwood Springs, CO06.2010
Associate of Arts -
Colorado Mountain College
Edwards, CO01.2008
High School diploma -
Battle Mountain High School
Eagle Vail, CO04.2006
Skills
- Ability to communicate effectively
- Ability to take initiative
- Adaptable
- Bilingual: English/ Spanish
- Collaborative
- Communication skills
- Exceptional time management
- Fast & eager
- Problem solver
- Self directed
Timeline
Baggage Claims Agent
American Airlines
09.2020 - 04.2022
Store Manager
Family Dollar
04.2018 - 10.2022
Owner/operator
Made the Cut
03.2010 - Current
State of Colorado Cosmetology License -
Glenwood Beauty Academy
Associate of Arts -
Colorado Mountain College
High School diploma -
Battle Mountain High School
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