Summary
Overview
Work History
Education
Skills
Timeline
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Griselda Villalobos

Eagle

Summary

Bilingual customer oriented with broad scope of sales. Ability to work at a fast pace.

Business-minded professional tackling any job task with gusto and precision. Demonstrates positive attitude and readiness to adapt to different situations.

Overview

15
15
years of professional experience

Work History

Owner/operator

Made the Cut
Eagle
03.2010 - Current
  • Recruit and hire staff members
  • Schedule client appointments
  • Update and maintain customer information and records, such as beauty services provided
  • Operate a cash register and receive payments from patrons
  • Train or supervise other workers
  • Assign works, schedules
  • Ensure quality and timely delivery of service
  • Resolve customer complaints
  • Handled ordering necessary supplies

Store Manager

Family Dollar
Gypsum
04.2018 - 10.2022
  • Operate cash register; scan items, process checks, and credit card transactions
  • Performed opening and closing procedures
  • Recruited, trained and supervised new employees.
  • Created weekly work schedules for store personnel.
  • Managed daily banking activities such as deposits and withdrawals.
  • Resolved customer complaints in a timely manner.
  • Established customer service standards and monitored staff compliance.

Baggage Claims Agent

American Airlines
Gypsum
09.2020 - 04.2022
  • Provided excellent customer service
  • Greet customers and answer questions regarding merchandise
  • Collaborated with fellow team members to manage large volume of claims.
  • Order merchandise, answer phone
  • Documented all activities related to each claim within the appropriate system database.
  • Reviewed and verified customer information to ensure accuracy of claim submission.
  • Developed and maintained strong relationships with customers to ensure satisfaction.
  • Provided customers with detailed explanations of their benefits and services as well as their rights under the terms of their policies.

Education

State of Colorado Cosmetology License -

Glenwood Beauty Academy
Glenwood Springs, CO
06.2010

Associate of Arts -

Colorado Mountain College
Edwards, CO
01.2008

High School diploma -

Battle Mountain High School
Eagle Vail, CO
04.2006

Skills

  • Ability to communicate effectively
  • Ability to take initiative
  • Adaptable
  • Bilingual: English/ Spanish
  • Collaborative
  • Communication skills
  • Exceptional time management
  • Fast & eager
  • Problem solver
  • Self directed

Timeline

Baggage Claims Agent

American Airlines
09.2020 - 04.2022

Store Manager

Family Dollar
04.2018 - 10.2022

Owner/operator

Made the Cut
03.2010 - Current

State of Colorado Cosmetology License -

Glenwood Beauty Academy

Associate of Arts -

Colorado Mountain College

High School diploma -

Battle Mountain High School

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Griselda Villalobos