Grince Abraham
Hospitality
Cork
Summary
A result oriented professional with 18 years of rich and dynamic experience in the areas of hospitality, Guest relations and Food and Beverage. Specific expertise in operation, increasing revenues and profits through Customized Service and Customer Service Excellence. Currently associated with Oceania cruises as a Head Waiter and Butler in F&B service. Having worked with The Leela Palace Kempinski New Delhi as an Assistant manager in F&B service, Sandals Emerald Bay, Bahamas as an Executive Butler Team Leader and as a Team Leader in F&B Service at The Leela Palace Kempinski Bangalore. Certified Trainer and Butler from the Guild of Professional English Butlers, United Kingdom (05110363) from October 2010. Certified Trainer and restaurant in charge of USPH (United States public health) in Oceania cruises. Competent Duty Manager effective at handling restaurant operations in fast-paced, high-volume environments. Veteran of Hospitality and skilled in managing people, projects and administrative operations. Offering 18 years of experience and dedication to business success.
Overview
18
18
years of professional experience
7
7
years of post-secondary education
Work History
Duty Manager
KSG
Cork Airport, CO Cork
09.2023 - Current
- Oversee daily operations ensuring smooth service delivery and customer satisfaction
- Implemented cost-saving measures, reducing expenses and improving profitability
- Resolve operational issues promptly, maintaining high standards of service
- Analyze performance metrics to identify areas for improvement and drive growth
- Maintain a safe and sanitary environment for all guests and staff members
- Demonstrates a strong work ethic and eagerness to learn, consistently delivering high-quality results
- Maintain a strict control on wastage and cost control
- Conduct inventory checks when required
Breakfast Incharge in F & B Service
Cork International Hotel
Cork, County Cork
05.2023 - 09.2023
- Full in charge and whole responsible for Breakfast service
- Provide supervision in the restaurant
- Ensure that procedures are in place for using expensive equipment to minimize breakage
- Assign work schedules and side duties for all restaurant staff
- Approach guests during meals to elicit impressions and comments related to food and service
- Conduct training sessions with staff covering all aspects of service outlined in the manual
- Evaluate staff, and provide special attention and assistance to new employees
- Conduct inventory checks when required
Head Waiter in a Restaurant
Oceania cruises
World Wide
02.2020 - 07.2022
- Full in charge and whole responsible for Room service operation
- Provide supervision in different outlets (dining room, specialty restaurant) as assigned
- Ensure that procedures are in place for using expensive equipment to minimize breakage
- Assign work schedules and side duties for all restaurant staff
- Approach guests during meals to elicit impressions and comments related to food and service
- Work closely and efficiently with the head sommelier to anticipate and communicate any guest's remarks regarding beverage service in the restaurants
- Conduct training sessions with staff covering all aspects of service outlined in the manual
- Evaluate staff, and provide special attention and assistance to new employees
- Minimize operating expenses without affecting product standards delivered to the guests
- Conduct inventory checks when required
- Maintain a safe and sanitary environment for all guests and crew members
- Fully In charge of USPH (United States public health) training program
- Follow proper procedures and instructions at all times to prevent damage of any kind to ship or company property
BUTLER in F&B Service
Oceania cruises
World Wide
02.2012 - 02.2020
- Full in charge and whole responsible for the top premium suites
- Giving personalized service and increased guest satisfaction
- By acting as a one-point contact for the entire stay of a guest
- Rooming the guest up on arrival
- Packing and unpacking of luggages
- Coordinating with the revenue generating departments such as the Tours Desk, Spa and Food & Beverage for the various activities for the guest
- Providing course by course in suite dining from specialty restaurants
- Gourmet evening canapé service and Hi Tea service
- Coordination of shore side dinner and entertainment reservations
- Developed a strong relationship with local and international guests
- Special service upon request
- Member of (ERT) Emergency Rescue Team, Fire Fighting, First Aid Etc…
- Fully In charge of USPH (United States public health) training program
ASSISTANT MANAGER IN F&B SERVICE
The Leela Palace Kempinski ,New Delhi
New Delhi,india
04.2011 - 01.2012
- Maintain the Bar and wine cellar (920 labels of wine) for the French and Italian Gourmet Restaurant (Le cirque)
- Responsible for the inventory of 420 labels of alcohol including BLACK PEARL cognac (louis 13 rare cask), LAST DROP 1960, 920 labels of wine, 110 labels of single malts and rest of the spirits
- Keep Updating Beverage menu and maintaining the standards for the bar
- Conducting Periodical Training Sessions for the staff by co coordinating with liqueur companies
- Preparing a monthly expenditure fact sheet for the Bar
- Develop standard operating procedures to attain maximum customer satisfaction and smooth service
- Must actively speak with the guests to assure their satisfaction and follow-up on any problems
EXECUTIVE BUTLER TEAM LEADER
Sandals Emerald Bay, Bahamas
Bahamas
01.2010 - 12.2010
- Maintain the Butler Service and the Standards of the Departments
- In the absence of Butler, managers attend morning briefings with Senior Management
- Overlooking Butler operations, setting standards and making reports
- Doing Random checks in suites to monitor housekeeping, F&B service and Butler standard performance
- Conducting Periodical Training Sessions for Butlers
- Planning, staffing, inventory reports
- Maintain a strict control on wastage and cost control
- Building a Guest Database with their preferences
- Controlled inventories and reorders of Breakages
- Responsible for setting up Mini bar and Pantry standards
- Responsible for setting up a Special Romantic Candle light dinner for the Guests
- Responsible for maintaining the Par Stock for Beverages and distribution to Pantries
TEAM LEADER F&B SERVICE
The Leela Palace Kempinski Bangalore
Bangalore
04.2007 - 12.2009
- Assisting the Restaurant manager for the preparation of Month-End-Statement and P&L Statement
- Bring Operational and Staff information to the Restaurant manager
- Holds regular departmental daily briefing
- Responsible for assigning the staff in various sections in the dining room and to review on a regular basis about staff situation in the dining room
- Must actively speak with the guests to assure their satisfaction and follow-up on any problems
- Table assignment of reservation guests
- Building of Guest Database with their preference
- Maintain a strict control on wastage and cost control
- Planning, staffing, inventory reports
Education
Master Business Administration - Hospitality and Public Relation
NIM
India 03.2007 - 03.2009
Hotel Management And Catering Technology -
Oriental School of Hotel Management (IHM WAYANAD)
India 08.2004 - 03.2007
+2 -
Kerala State Board
India 06.2002 - 03.2004
S.S.L.C -
Kerala State Board
06.2000 - 03.2001
Summary - Brief Summary
- A result oriented professional with 18 years of rich and dynamic experience in the areas of hospitality, Guest relations and Food and Beverage. Specific expertise in operation, increasing revenues and profits through Customized Service and Customer Service Excellence.
- Currently associated with Oceania cruises as a Head Waiter and Butler in F&B service.
- Having worked with The Leela Palace Kempinski New Delhi as an Assistant manager in F&B service, Sandals Emerald Bay, Bahamas as an Executive Butler Team Leader and as a Team Leader in F&B Service at The Leela Palace Kempinski Bangalore.
- Certified Trainer and Butler from the Guild of Professional English Butlers, United Kingdom (05110363) from 10/01/10.
- Certified Trainer and restaurant in charge of USPH (United States public health) in Oceania cruises.
Disclaimer
I hereby declare that the above-furnished information is true to the best of my knowledge and if given a chance to work in your esteemed organization, I will serve to the extreme of my honesty.
Timeline
Duty Manager
KSG
09.2023 - Current
Breakfast Incharge in F & B Service
Cork International Hotel
05.2023 - 09.2023
Head Waiter in a Restaurant
Oceania cruises
02.2020 - 07.2022
BUTLER in F&B Service
Oceania cruises
02.2012 - 02.2020
ASSISTANT MANAGER IN F&B SERVICE
The Leela Palace Kempinski ,New Delhi
04.2011 - 01.2012
EXECUTIVE BUTLER TEAM LEADER
Sandals Emerald Bay, Bahamas
01.2010 - 12.2010
TEAM LEADER F&B SERVICE
The Leela Palace Kempinski Bangalore
04.2007 - 12.2009
Master Business Administration - Hospitality and Public Relation
NIM
03.2007 - 03.2009
Hotel Management And Catering Technology -
Oriental School of Hotel Management (IHM WAYANAD)
08.2004 - 03.2007
+2 -
Kerala State Board
06.2002 - 03.2004
S.S.L.C -
Kerala State Board
06.2000 - 03.2001
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