GRIFFIN PAULSON
Colorado Springs,CO
Summary
Experienced professional with background in multiple areas including finance, management, operations, and sales. I strive to improve operational efficiency and delivery of products and services by leveraging technical and soft skills.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Sales Executive
Comcast (Xfinity)
09.2025 - Current
- Achieved nationwide top fifth percentile sales metrics for Xfinity fiber optic internet, streaming, and cellular services
- Assisted customers in resolving billing and technical concerns with 85% customer satisfaction rate
- Created retail store marketing materials for sales teams and increased streaming subscription sales revenue by 15%
- Analyzed customer feedback to identify trends and implement improvements delivery of Xfinity services
Operations Area Manager
Amazon
06.2023 - 08.2025
- Led a team of 100+ associates in daily receiving operations, processing approximately 300,000–400,000 items per day to support timely and accurate fulfillment of Amazon customer orders
- Conducted analysis on conveyance equipment and partnered with fulfillment center engineering teams to integrate new systems, ensuring equipment reliability and minimizing downtime in a 3.8 million sq. ft. fulfillment center
- Maintained and repaired various Amazon Robotics devices including robotic arms, dynamic packaging robotics, and 5,000+ H-Drives and P-Drives (previously known as Kiva drives)
- Supported parts management teams in tracking and organizing over $4 million in inventory to create accurate documentation, storage systems, and retrieval processes for equipment repairs
Analyst
Goldman Sachs
06.2022 - 06.2023
- Delivered tailored private banking and lending solutions to high-net-worth clients within a business unit managing over $5 billion in aggregate collateralized lending
- Assisted with onboarding over 80 Broker-Dealer and RIA firms, including KYC processes; partnered with sales teams to process securities-based line of credit applications and underwrite collateralized loans up to $100 million
- Worked with clients and financial advisors in managing collateral accounts containing commodities, ETFs, stocks, and fixed income assets to provide accurate account maintenance and compliance
- Developed technical procedures and training materials for systematic fraud review, enhancing prevention of fraudulent banking transactions transmitted via ACH, check, and wire transfers
Implementation Project Manager
Epic Systems
08.2021 - 05.2022
- Led the implementation of electronic health record (EHR) software across multiple U.S. hospitals, improving patient data accessibility and hospital operating efficiency
- Collaborated with technical and operational teams to develop and manage installation timelines spanning 10–15 months, delivering project milestones on schedule
- Coordinated with implementation teams to build, test, and train users on software applications utilized by hospital nurses, physicians, billing staff, and leadership, enhancing workflows & adoption
- Achieved 95% accuracy in processing hospital billing claims and remittances, improving revenue cycle efficiency and patient satisfaction
AppleCare Technical Support Advisor
Apple
07.2018 - 07.2021
- Delivered technical support for iOS and macOS users, maintaining a 95% customer satisfaction rate and 90% issue resolution rate
- Provided peer mentoring and coaching to enhance team performance, contributing to measurable improvements in key performance indicators related to overall customer satisfaction
- Delivered administrative support with cross-functional teams for Apple app developers (i.e., Amazon and McGraw-Hill), facilitating the successful publishing of applications to the Apple App Store
- Presented detailed internship feedback and key takeaways to company executives, product managers, and developers, contributing to improvements in future internship programs
Education
Master of Science - Computer Science
University of Pennsylvania
Philadelphia, PA05.2028
Bachelor of Science - Business Administration – Corporate Finance & Investment Analysis
Colorado State University
Fort Collins, CO05.2021
Skills
- Adobe Creative Suite
- Microsoft Office Suite
- Google Creative Suite
- Database Management
- Enterprise Admin Support
- Kaizen / Lean Six Sigma
- PLC / Controls Management
- Project Management
- Robotics Maintenance
- SQL (learner)
- Supply Chain Management
- Warehouse Operations
- Consumer Banking
- Cryptocurrency Platforms
- Financial Modeling
- Loan Underwriting
- Portfolio Management
- Private Lending
- Risk Forecasting
Certification
- Cardiopulmonary Resuscitation (CPR) - American Heart Association - Issued May 2025
- National Fire Protection Association (NFPA) 70E (Electrical) - Issued April 2025
Timeline
Sales Executive
Comcast (Xfinity)
09.2025 - Current
Operations Area Manager
Amazon
06.2023 - 08.2025
Analyst
Goldman Sachs
06.2022 - 06.2023
Implementation Project Manager
Epic Systems
08.2021 - 05.2022
AppleCare Technical Support Advisor
Apple
07.2018 - 07.2021
Master of Science - Computer Science
University of Pennsylvania
Bachelor of Science - Business Administration – Corporate Finance & Investment Analysis
Colorado State University