GRIFFIN PAULSON
Colorado Springs,CO
Summary
Experienced professional with background in multiple areas including finance, management, operations, and sales. I strive to improve operational efficiency and delivery of products and services by leveraging technical and soft skills.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Sales Executive
Comcast (Xfinity)
Colorado Springs, CO
09.2025 - Current
- Achieved nationwide top fifth percentile sales metrics for Xfinity fiber optic internet, streaming, and cellular services
- Assisted customers in resolving billing and technical concerns with 85% customer satisfaction rate
- Created retail store marketing materials for sales teams and increased streaming subscription sales revenue by 15%
- Analyzed customer feedback to identify trends and implement improvements delivery of Xfinity services
Operations Area Manager
Amazon
Colorado Springs, CO
06.2023 - 08.2025
- Led a team of 100+ associates in daily receiving operations, processing approximately 300,000–400,000 items per day to support timely and accurate fulfillment of Amazon customer orders
- Conducted analysis on conveyance equipment and partnered with fulfillment center engineering teams to integrate new systems, ensuring equipment reliability and minimizing downtime in a 3.8 million sq. ft. fulfillment center
- Maintained and repaired various Amazon Robotics devices including robotic arms, dynamic packaging robotics, and 5,000+ H-Drives and P-Drives (previously known as Kiva drives)
- Supported parts management teams in tracking and organizing over $4 million in inventory to create accurate documentation, storage systems, and retrieval processes for equipment repairs
Analyst
Goldman Sachs
Salt Lake City, UT
06.2022 - 06.2023
- Delivered tailored private banking and lending solutions to high-net-worth clients within a business unit managing over $5 billion in aggregate collateralized lending
- Assisted with onboarding over 80 Broker-Dealer and RIA firms, including KYC processes; partnered with sales teams to process securities-based line of credit applications and underwrite collateralized loans up to $100 million
- Worked with clients and financial advisors in managing collateral accounts containing commodities, ETFs, stocks, and fixed income assets to provide accurate account maintenance and compliance
- Developed technical procedures and training materials for systematic fraud review, enhancing prevention of fraudulent banking transactions transmitted via ACH, check, and wire transfers
Implementation Project Manager
Epic Systems
Madison, WI
08.2021 - 05.2022
- Led the implementation of electronic health record (EHR) software across multiple U.S. hospitals, improving patient data accessibility and hospital operating efficiency
- Collaborated with technical and operational teams to develop and manage installation timelines spanning 10–15 months, delivering project milestones on schedule
- Coordinated with implementation teams to build, test, and train users on software applications utilized by hospital nurses, physicians, billing staff, and leadership, enhancing workflows & adoption
- Achieved 95% accuracy in processing hospital billing claims and remittances, improving revenue cycle efficiency and patient satisfaction
AppleCare Technical Support Advisor
Apple
Fort Collins, CO
07.2018 - 07.2021
- Delivered technical support for iOS and macOS users, maintaining a 95% customer satisfaction rate and 90% issue resolution rate
- Provided peer mentoring and coaching to enhance team performance, contributing to measurable improvements in key performance indicators related to overall customer satisfaction
- Delivered administrative support with cross-functional teams for Apple app developers (i.e., Amazon and McGraw-Hill), facilitating the successful publishing of applications to the Apple App Store
- Presented detailed internship feedback and key takeaways to company executives, product managers, and developers, contributing to improvements in future internship programs
Education
Master of Science - Computer Science
University of Pennsylvania
Philadelphia, PA05.2028
Bachelor of Science - Business Administration – Corporate Finance & Investment Analysis
Colorado State University
Fort Collins, CO05.2021
Skills
- Adobe Creative Suite
- Microsoft Office Suite
- Google Creative Suite
- Database Management
- Enterprise Admin Support
- Kaizen / Lean Six Sigma
- PLC / Controls Management
- Project Management
- Robotics Maintenance
- SQL (learner)
- Supply Chain Management
- Warehouse Operations
- Consumer Banking
- Cryptocurrency Platforms
- Financial Modeling
- Loan Underwriting
- Portfolio Management
- Private Lending
- Risk Forecasting
Certification
- Cardiopulmonary Resuscitation (CPR) - American Heart Association - Issued May 2025
- National Fire Protection Association (NFPA) 70E (Electrical) - Issued April 2025
Timeline
Sales Executive
Comcast (Xfinity)
09.2025 - Current
Operations Area Manager
Amazon
06.2023 - 08.2025
Analyst
Goldman Sachs
06.2022 - 06.2023
Implementation Project Manager
Epic Systems
08.2021 - 05.2022
AppleCare Technical Support Advisor
Apple
07.2018 - 07.2021
Master of Science - Computer Science
University of Pennsylvania
Bachelor of Science - Business Administration – Corporate Finance & Investment Analysis
Colorado State University