Summary
Overview
Work History
Education
Skills
Timeline
Generic

Gretchen Bishop

Lakewood

Summary

Dynamic Operations Supervisor with a proven track record at Grifols Biomat USA, excelling in workflow optimization and staff supervision. Enhanced donor satisfaction through effective communication and training initiatives, while driving process improvements that reduced delays. Skilled in quality assurance and fostering teamwork, ensuring compliance with safety standards.


I have worked as part of the center's leadership team and contributed to the significant growth the center has shown since 2022. I am exceptional at prioritization and striving towards excellence while safely collecting life-saving plasma.

My strengths include flexibility, adaptive learning, effective communication, and thriving in fast-paced environments.

I have experience in time cards and scheduling to meet the DEH requirements that a growing center with varying needs requires.

I am a subject matter expert in UPC's and I have assisted in an audit in Pueblo with our current RQM for those, as well as performance observations.

Overview

8
8
years of professional experience

Work History

Operations Supervisor

Grifols Biomat USA
09.2022 - Current


  • Developed training materials for new staff, ensuring consistency in procedures and adherence to policies.
  • Streamlined communication processes between departments, improving response times and collaboration.
  • Analyzed workflow data to identify improvement areas, driving process enhancements and reducing delays.
  • Supervised daily operations to ensure compliance with safety and quality standards.
  • Scheduled staff members to DEH requirements and donor arrival patterns

Donor Center Specialist

Grifols Biomat USA
07.2021 - 09.2022
  • Mentored junior staff on best practices, fostering a culture of continuous improvement and teamwork.
  • Led training for new hires, ensuring they were equipped with the necessary skills to excel in their roles.
  • Enhanced donor satisfaction by providing timely and accurate information on center programs and services.

Lead Phlebotomist

Grifols Biomat USA
02.2019 - 07.2021
  • Streamlined plasma collection processes, enhancing workflow efficiency and reducing donor wait times.
  • Conducted quality control checks on equipment, ensuring proper functioning and consistent results. I was a machine tech for the Aurora machines.
  • Developed strong relationships with donors by fostering trust during the plasma collection process.

Phlebotomist

Grifols Biomat USA
11.2017 - 02.2019
  • Maintained accurate records of donor information and sample collection processes for compliance with regulations.
  • Monitored equipment functionality, ensuring proper maintenance and troubleshooting issues promptly to maximize uptime.
  • Maintained a high level of accuracy in labeling and tracking specimens, ensuring proper testing and timely results.
  • Conducted venipunctures while adhering to strict quality standards and SOP.

Education

National Phlebotomy Certification -

Phlebotomy Training Specialists
Arvada, CO

General Studies

Lakewood High School
Lakewood, CO
05-2014

Skills

  • Operations management
  • Performance monitoring
  • Task delegation
  • Staff supervision
  • Donor relations
  • Workflow optimization
  • Quality assurance
  • Root-cause analysis
  • Scheduling coordination
  • Inventory management

Timeline

Operations Supervisor

Grifols Biomat USA
09.2022 - Current

Donor Center Specialist

Grifols Biomat USA
07.2021 - 09.2022

Lead Phlebotomist

Grifols Biomat USA
02.2019 - 07.2021

Phlebotomist

Grifols Biomat USA
11.2017 - 02.2019

National Phlebotomy Certification -

Phlebotomy Training Specialists

General Studies

Lakewood High School
Gretchen Bishop