Gregory A Hughes

Manage network outages by working directly with the supporting application technicians. Provide triage support during large software deployments such as Medipac, Meditech, Epic. Extensive knowledge base experience encompassing over 300+ applications such as (PACS, OBIX, Biscom, Duo, Okta, Citrix-VMware products, Tiger Connect, Responder-5, and Microsoft Office 365).

• Assist customers with various types of technical issues via email, live chat, and telephone.
• Assist customers with password resets, account unlocks, and security settings adjustments.
• Resolve network connectivity issues with routers and switches.
• Manage the configuration and setup of customer accounts and systems.
• Escalate complex issues to senior technical staff, ensuring proper follow-through until resolved.
• Install and performed minor repairs to hardware, software or peripheral equipment.
• Diagnose system malfunctions and provided troubleshooting assistance.

Administrative task of coordinating hospital float pool staff and contracted agency personnel to their perspective unit assignments. Coverage included multiple shift changes

between two associated hospitals (St. Anthony Central and St. Anthony North).

• Responded quickly and effectively in emergency situations utilizing advanced staffing matrix when needed.
• Developed work schedules according to budgets and workloads, covering priority tasks.
• Issued work schedules, duty assignments and deadlines for nursing staff.