Summary
Overview
Work History
Education
Skills
Timeline
Generic

Gregory Zwiers

Denver

Summary

To serve my community while I further my professional development. Driven professional with background in banking. Possess strong knowledge of financial products and services, regulatory requirements, and customer service principles. Confident in decision-making abilities, risk management skills and ability to build relationships with clients. Previous work made significant impact on customer satisfaction levels and operational efficiency at previous institutions.

Overview

10
10
years of professional experience

Work History

Branch Banker

PNC Bank
Centennial
08.2022 - Current
  • Assisted with onboarding new employees by training them on banking procedures.
  • Resolved customer inquiries and complaints, ensuring satisfaction and compliance with banking regulations.
  • Coordinated with internal departments to streamline operational processes and improve customer service.
  • Implemented strategies to meet sales targets for banking products, including loans, credit cards, and savings accounts.

Teller

KeyBank
Denver
11.2020 - Current
  • Facillitate cash and negotiable item transactions at the teller line
  • Transition clients from the teller line into banker's office for service and sales
  • Maintain account and paper transaction records

Customer Service Manager

Walmart Associates, Inc.
Ames
01.2018 - 05.2020
  • Oversee a team of 12 cashiers on a day to day basis, and coordinating floor placement
  • Facilitate check cashing wire transfers and money orders at the Service Desk
  • Oversee cash flow and preliminary accounting
  • Assist customers with complaints

Housekeeper

Hilton Garden Inn
Ames
08.2015 - 03.2018
  • Clean and restock hotel rooms
  • Clean and fold laundry from up to 112 rooms
  • Clean pool area, gym, restrooms and other public areas

Education

Bachelor of Science - Journalism and Mass Communication, History

Iowa State University
Ames, IA
01.2017

High School Diploma -

Douglas County High School
Castle Rock, CO
01.2011

Skills

  • Computer Databases
  • Regulatory compliance
  • Employee training
  • Retail
  • Educating clients
  • Portfolio management

Timeline

Branch Banker

PNC Bank
08.2022 - Current

Teller

KeyBank
11.2020 - Current

Customer Service Manager

Walmart Associates, Inc.
01.2018 - 05.2020

Housekeeper

Hilton Garden Inn
08.2015 - 03.2018

Bachelor of Science - Journalism and Mass Communication, History

Iowa State University

High School Diploma -

Douglas County High School

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Gregory Zwiers