Gregory Lohf

Measure windows for replacement and order materials for my job.

After measuring, I sat with the customer and went over window styles, grill patterns and window locations.

Worked to keep Renewals NPS scores high in our Nevada, Utah and Arizona regions.

• Responded promptly to client inquiries concerning their newly installed software systems.
• Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.

Responsible for all cabinet installation quality.

Undertook new assignments for residential and commercial job sites.

• Inspected job sites to ensure compliance with safety regulations, quality standards and customer requirements.
• Monitored progress against established goals and objectives; identified areas needing improvement or corrective action.
• Ensured compliance with applicable laws, regulations and company policies at all times.

Customer Service walkthroughs with homeowners for followup service needs.

Responsible for scheduling any repairs to the home with different trade partners.

• Ensured compliance with corporate policies related to customer service standards.
• Provided timely follow-up communications to customers after resolving their issues.
• Delivered fast, friendly and knowledgeable service for routine questions and service complaints.

Quality control for product packaging and prep for shipping.

Operate and troubleshoot complex machinery for product wrapper, re-winder, and case packaging.

• Monitor the feed and speed of machines during the machining process.
• Adjust machine settings to complete tasks accurately.
• Perform periodic maintenance on machines such as cleaning and lubrication.